CQC report explained · a nursing home
What the CQC found at Manor View Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2022
Rated Good overall; inspectors found kind, personalised care, but the home’s leadership and record checks needed improvement.
This was an unannounced inspection on 9 June 2022. One inspector spoke with people, a relative and staff, observed care, and checked care, medicine, recruitment and management records.
The home was rated Good for Safe, Effective, Caring and Responsive care. People were described as safe, well supported and treated with kindness. Staff knew people well, care plans were personalised, and people could take part in activities and maintain relationships.
The Well-led rating was Requires Improvement. Inspectors found that medicine records, risk records and some safety checks were not always accurate or complete. The home’s quality checks had not found these problems. The manager accepted the findings and said improvements would be made.
The overall Good rating means the inspection found a good standard of care overall, but it does not mean every part of the service was without problems.
Kind, respectful staff
People and relatives were consistently positive about staff. Inspectors saw that staff knew people well and respected their choices, privacy and dignity.
“Staff respected people's individuality and treated people with kindness and compassion.” from the report
Personalised care
Care plans recorded people's preferences, life histories and individual physical, emotional and spiritual needs. Staff used this information to provide tailored care.
“People received personalised care which was specific and tailored to each person.” from the report
Enough trained staff
Inspectors saw adequate staffing levels, quick responses to call bells and safe recruitment checks. Staff had the training and supervision needed for their roles.
“There were enough staff to meet people's needs.” from the report
Activities and relationships
People were supported to take part in activities, outings and celebrations. The home also supported visits and contact with friends and relatives.
“People were supported to access activities, outings and celebrations.” from the report
Medicine records
needs fixingPeople received medicines as prescribed, but administration and stock records were not always accurate. This could make it harder to confirm that medicines had been recorded correctly.
“People's medicines records did not always accurately reflect the level of medication in stock.” from the report
Inconsistent safety records
needs fixingSome records did not accurately show that safety measures had been completed as planned. This included bedrail checks and risk-related records.
“However, records were not always completed accurately to evidence this.” from the report
Weak quality checks
needs fixingThe home’s audits and quality checks had not identified the problems found during the inspection. The Well-led rating therefore fell to Requires Improvement.
“Quality assurance systems were in place but did not always operate effectively.” from the report
Handwashing information
minorHandwashing advice was missing from some bathrooms and toilets, and this had not been found through the home’s audits. The manager said it would be addressed immediately.
“However, handwashing advice was not available in all bathrooms and toilets.” from the report
- 01Have all medicine administration and stock records been checked and corrected since the inspection?
- 02How are you now checking that risk assessments and bedrail checks are recorded accurately and at the planned frequency?
- 03What changes have been made to the quality assurance system so it identifies problems before an inspection?
- 04Have handwashing signs been put in every bathroom and toilet?
- 05How will you show families that the improvements promised after this inspection are being monitored?
This was an unannounced inspection covering all five key questions, including infection prevention and control measures; the previous comprehensive inspection was published in 2019. This explanation was written from the published report of 1 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection control arrangements were protecting people from COVID-19 risks.
This was an announced, targeted inspection on 2 November 2020. It looked only at infection prevention and control because the home had been identified as a designated care setting for people discharged from hospital with a positive COVID-19 status.
Inspectors were assured about visitor controls, shielding, social distancing, admissions, PPE, testing, cleaning and the infection control policy. Staff were observed wearing suitable PPE and understood updated guidance.
Staff supported people's care and wellbeing, including helping them contact family and friends by phone or video call. The service was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors were assured that the home followed infection prevention and control guidance while operating as a designated care setting.
“We were assured that this service met good infection prevention and control guidelines as a designated care setting.” from the report
PPE and staff training
Staff were seen wearing appropriate PPE and had training on infection control, COVID-19 and putting on and removing PPE.
“Staff had completed training in infection control, COVID-19 and how to put on and take of their PPE.” from the report
Support for wellbeing
Staff were described as attentive to people's needs and helped people keep in touch with family and friends by phone or video calls.
“Staff were very sensitive and attentive to people's needs and supported people in relation to their care and wellbeing.” from the report
Cleaning
The premises were clean, with a cleaning schedule and extra cleaning of frequently used areas such as door handles and hand rails.
“The premises were clean, there was a cleaning schedule in place and adequate cleaning hours to ensure it was maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently prevented from catching or spreading infections?
- 02How is the separate Church View building and its dedicated staff team arrangement being used now?
- 03How are COVID-19 or other infection tests arranged for people living here and for staff?
- 04How often are staff updated about changes to infection control guidance?
- 05How often are high-use areas such as door handles and hand rails cleaned?
This was a targeted inspection of infection prevention and control measures only, and the service was inspected but not rated. This explanation was written from the published report of 24 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor View Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2020Inspected but not ratedSafe: Inspected but not rated
- June 2019Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2017
Registered with the Care Quality Commission on 4 April 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“I can honestly say without Petros I don't believe he would have lived an extra 2 years”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.