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CQC report explained · a residential care home

What the CQC found at Manor Rest Home

Requires improvementpublished 14 February 2024, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Manor Rest Home.

The story over the years

Every inspection of Manor Rest Home

4 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. February 2024Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. January 2023Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementWell-led: Requires improvement
  3. October 2018Goodstayed Good
    Safe: GoodEffective: GoodWell-led: Good
  4. April 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. December 2024

    Registered with the Care Quality Commission on 19 December 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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This home

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Care at home

52 live-in carers within about an hour of Southend-on-Sea

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,200 a week. 45 can care for a couple. 12 years' experience on average.

Susan H.
2 reviews
From £1,050 a week, 12 years caring
Based about 8 minutes from Southend-on-Sea. Can care for a couple
Mathiny A.
2 reviews
From £980 a week, 11 years caring
Based about 9 minutes from Southend-on-Sea. Can care for a couple
Dorcus A.
2 reviews
From £1,050 a week, 3 years caring
Based about 16 minutes from Southend-on-Sea. Can care for a couple
Isaac J.
1 review
From £963 a week, 12 years caring
Based about 17 minutes from Southend-on-Sea. Can care for a couple
“She brought fun and stimulation into mums life.”
Robert G., about Nechelle F.
“She was always cheerful and looking for ways to stimulate my mother. She became her "friend" and provided best care always.”
Julie G., about Lynette V.
See live-in carers near Southend-on-SeaProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.