What the CQC found at Manor Park Care Home

The records inspectors checked showed that people received their medicines as prescribed. Staff had completed medicine training and competency checks.

“Medication administration records we looked at showed people received their medicines as prescribed.” from the report

Inspectors found the home clean. Relatives also gave positive feedback about cleanliness.

“All feedback from relatives around cleanliness in the home was positive.” from the report

Building safety and maintenance checks were current. A recent fire drill had also taken place.

“All building safety and maintenance checks were up-to-date.” from the report

People and relatives consistently said the home was a safe environment and protected people from abuse.

“All of the people and relatives we spoke with consistently told us the home provided a safe environment where people were protected from the risk of abuse.” from the report

New daily meetings and staff meetings were being used to discuss care needs and service improvements. The home had also recruited four nurses.

“Flash meetings with department heads had commenced three weeks after the registered manager started in their post.” from the report

Daily records about repositioning, food and fluids were still not complete. Some records did not accurately describe people's care needs, creating a risk that required care was not provided or could not be shown.

“Complete care records needed to demonstrate people's assessed needs had been met had not been maintained.” from the report

The home's audits and action plans did not clearly explain what needed to be done to correct problems. This issue had continued since the previous inspection.

“These actions only listed the standard not met and did not describe the completion of different tasks to meet the standard.” from the report

Records showed nurses had sometimes worked 24-hour shifts. The provider had recruited four nurses, but inspectors still said safe staff deployment needed reviewing.

“This meant there was a risk to people and the staff themselves.” from the report

Nurse walkarounds were not happening consistently, and inspectors recommended that daily meetings include existing pressure care needs, not only new concerns.

“We recommend that flash meetings include existing pressure care needs, rather than solely addressing new concerns.” from the report

People and relatives said they felt safe, but some safeguarding concerns known before the inspection had not been entered in the safeguarding log.

“We looked at the safeguarding log and found incidents we had been made aware of prior to our inspection were not recorded.” from the report