CQC report explained · a nursing home
What the CQC found at Manor Lodge
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, November 2018
Manor Lodge was rated Outstanding overall; inspectors found exceptionally caring, well-led support, with the other areas rated Good.
Inspectors visited on 24 and 25 September 2018. The first day was unannounced. They spoke with people, relatives, staff and healthcare professionals, observed care and checked care files, staff records, medicines and audits.
The home was rated Good for Safe, Effective and Responsive care. Inspectors found enough staff, suitable training, safe medicines systems, good healthcare links, personalised care plans and a wide range of activities.
Caring and Well-led were rated Outstanding. Inspectors saw kind and respectful relationships, strong support for independence, and a clear culture where people, relatives and staff were listened to.
The overall rating improved from Good at the previous inspection. The report says there was no evidence of serious risks or concerns.
Kind and personal care
Staff were described as compassionate and attentive. Inspectors saw staff greeting people, talking with them and building relationships that helped people feel at home.
“Staff were passionate about providing individual care to people that added value to their lives.” from the report
Safe staffing and medicines
Inspectors found staffing levels were reviewed as people's needs changed. Medicines were given by trained staff and regular checks were completed.
“Medicines were managed and administered safely.” from the report
Personalised support and activities
Care plans reflected people's preferences and were reviewed regularly. The home offered varied activities, trips and meaningful opportunities such as gardening and helping in the kitchen.
“People received personalised care that was responsive to their needs.” from the report
Strong leadership
The home had a clear improvement programme and involved people, relatives and staff in decisions. Feedback, audits and research were used to develop the service.
“There was a strong governance framework and the service worked towards making continuous improvements, by following research and using innovative ideas.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently check that there are enough nurses and care workers for people's changing needs?
- 02How are care plans reviewed with residents and relatives, and how quickly are they changed when needs alter?
- 03What activities and community trips are currently available, including for people living with advanced dementia?
- 04How do staff support people's independence with mobility, eating, drinking and personal care?
- 05How do you use current feedback, audits and incidents to make improvements?
This was an overall inspection covering the premises and all five CQC questions; the first day was unannounced. This explanation was written from the published report of 2 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor Lodge
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- November 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.