CQC report explained · a residential care home
What the CQC found at Manor House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control and safe visiting arrangements during a targeted COVID-19 review.
The inspection was unannounced and took place on 27 January 2022. It was a targeted inspection focused on infection prevention and control, including the effect of COVID-19 staffing pressures.
Inspectors found the home was preventing infection risks. Staff used protective equipment correctly, people and staff took part in testing, and the home was clean. Inspectors were also assured that visits, admissions, social distancing and infection outbreaks were being managed safely.
The home was inspected but not rated. This means the report does not give an overall quality rating or ratings for the other four areas of care.
Safe family visits
The home had a process for relatives to visit safely and in line with government guidance. People could also keep in touch with relatives by social media, video and telephone.
“Visits were booked at a time that suited people and were spaced out, to help with maintaining social distancing.” from the report
Use of PPE
Staff used personal protective equipment in line with current guidance and had training in hand hygiene and using PPE.
“Staff wore personal protective equipment in line with current guidance.” from the report
Testing arrangements
People using the service and staff took part in the home's testing programme. This helped the provider act quickly if someone tested positive.
“People using the service and staff took part in the home's testing programme.” from the report
Clean environment
The home was sufficiently clean, with frequently touched areas cleaned regularly.
“The home was sufficiently clean and high touch areas such as door handles and light switches were cleaned regularly.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and how have they changed since the January 2022 inspection?
- 02How are visits from relatives arranged now, and what happens if there is an infection outbreak?
- 03How do you check that staff are following hand hygiene and PPE procedures?
- 04How do you manage staffing pressures if staff are absent because of COVID-19?
- 05What recent inspection or assessment covers the quality of care areas that this report did not rate?
This was an unannounced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess or rate Effective, Caring, Responsive or Well-led. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and person-centred care, with some shared areas needing redecoration.
This was an unannounced, planned comprehensive inspection. One inspector and an expert by experience spoke with four people, a relative, staff and managers. They observed care and checked records for three people, one staff file and the home's management arrangements.
The home supported up to 10 people with learning disabilities and was supporting eight people at the time. Inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led. They found people were treated with respect, involved in their care and supported to be independent.
The home had improved since the previous inspection in February 2018, when it was rated Requires Improvement. Inspectors found action had been taken to improve cleanliness, fridge and freezer temperature checks, consent records and quality audits. They noted that some shared areas had tired decor.
Safe medicines support
Medicines were managed in line with the home's procedures. Staff were trained and checked as competent, and regular audits were completed.
“Medicines were administered, recorded, stored, managed and disposed of in line with the provider's procedures.” from the report
Kind and respectful staff
People gave positive feedback about staff. Inspectors saw staff treating people with warmth, kindness and respect.
“Staff consistently spoke to people with warmth and respect, and were supportive, kind and caring.” from the report
Choice and independence
People were involved in care planning and supported to make choices. They took part in activities, courses, outings and holidays, and spent time in the local community.
“People spent a lot of time out and about in their local community, either independently, or with staff support where needed.” from the report
Improved management checks
The home had strengthened its quality assurance since the previous inspection. Improvement plans were created and followed up.
“Where areas for improvement were identified, action plans were developed and followed up.” from the report
Tired shared-area decor
minorInspectors said some shared areas needed redecoration. The provider had identified this and was planning the work to reduce disruption.
“Although the premises were homely, the decor in some areas was a little 'tired'.” from the report
- 01Which shared areas need redecorating, and when is this work expected to be completed?
- 02How will you make sure the improvements identified since the February 2018 inspection are maintained?
- 03How are my relative's care plans reviewed with them, and how are their choices and goals recorded?
- 04How will staff support my relative to take part in community activities and maintain relationships?
- 05How can my relative or our family raise a complaint, and how will it be investigated?
This was an unannounced comprehensive inspection covering all five questions, including the premises and care provided; the previous inspection was on 1 February 2018. This explanation was written from the published report of 8 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor House
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- November 2015Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Report published without a new overall rating.
- December 2012
Registered with the Care Quality Commission on 11 December 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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