CQC report explained · a nursing home
What the CQC found at Manor Hall Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Manor Hall Nursing Home was inspected but not rated; inspectors found strong infection control arrangements for a proposed COVID-19 designated care setting.
This was an announced, targeted inspection on 13 January 2022. Inspectors looked only at infection prevention and control measures because the home was proposed as a designated care setting for people discharged from hospital with COVID-19.
Inspectors found the home clean and well maintained. Staff had suitable personal protective equipment, COVID-19 training and regular testing. Infection control leads carried out checks, and staff were observed following the required practices.
The home had plans to keep the designated unit separate from the rest of the home. Inspectors were assured that visiting, admissions, testing, cleaning and outbreak arrangements met the relevant guidance.
The service was inspected but not rated. This report does not give an overall rating or ratings for the other four areas usually considered by the CQC.
Clean environment
The home was clean and well maintained, with regular cleaning and robust schedules covering high-touch areas.
“The home was clean and well maintained. There was regular cleaning throughout the day, and this included high-touch areas.” from the report
PPE and staff training
Staff had suitable supplies of PPE and had received COVID-19 training, including how to put PPE on and remove it safely.
“Staff were provided with adequate supplies of PPE and staff were seen to be wearing this appropriately.” from the report
Keeping families in touch
The home had phone and video call arrangements to help people stay in contact with their families during the pandemic. Communication aids were also available for people with hearing difficulties.
“There were systems in place to enable people to remain in contact with their families by phone calls and video calls during the pandemic.” from the report
Separate designated unit
Plans were in place to keep staff working in the designated care setting separate from the rest of the home, including separate entrances and bathrooms.
“The registered manager had plans in place to ensure that staff working in the designated care setting would not need to access the rest of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current CQC rating, given that this inspection was not rated?
- 02How are infection control checks, PPE training and staff testing carried out now?
- 03If my relative is admitted to the designated care setting, how will staff, entrances and bathrooms be kept separate?
- 04How will visits and contact with family be supported if infection control restrictions return?
- 05What arrangements are in place now for safe admissions and managing any infection outbreak?
This was a targeted inspection of infection prevention and control measures only; it did not provide ratings for the other areas of care. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were good.
This was an announced, targeted inspection on 23 October 2020. Inspectors looked only at infection prevention and control because the home had been identified as a designated care setting for people discharged from hospital with a positive COVID-19 status.
The home had a separate area for up to five people, with its own entrance and outdoor space. Plans were in place to keep staff working there separate from the rest of the home.
Inspectors were assured about visitor controls, social distancing, personal protective equipment, testing, cleaning, safe admissions and managing outbreaks. Staff had COVID-19 training, and weekly testing was already in place.
The home was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall Good or Inadequate rating.
COVID-19 training
Staff had completed training on COVID-19 and how to reduce its spread.
“Staff had completed training about COVID-19 and how to prevent the spread of the virus.” from the report
Contact with family
Bedrooms had their own phones to help residents keep in touch with friends and family.
“Bedrooms had their own phones installed. This was to make it easier for residents to have contact with friends and family.” from the report
Support with communication
Communication aids were available for people who had difficulty hearing staff wearing face masks.
“Communication aids were available to help people with hearing difficulties to understand what staff wearing face masks were saying to them.” from the report
Testing and separation
The provider was testing staff every week. Plans were also in place to keep staff in the designated care setting away from the rest of the home.
“The provider already had regular testing for COVID-19 in place to ensure all staff were tested every week.” from the report
Inspectors raised no specific concerns in this report.
- 01Is the separate designated care setting still in use, and can staff working there still avoid accessing the rest of the home?
- 02How often are staff and residents tested for COVID-19 now?
- 03How are visitors currently prevented from bringing infections into the home?
- 04What communication aids are available for residents who cannot hear staff clearly when they are wearing face masks?
- 05When was the home last inspected across all five areas of care, rather than only infection prevention and control?
This was a targeted inspection of infection prevention and control only; the home was inspected but not rated overall and the report does not rate the other areas of care. This explanation was written from the published report of 4 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor Hall Nursing Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2020Inspected but not ratedSafe: Inspected but not rated
- March 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2016Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2019
Registered with the Care Quality Commission on 1 April 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.