CQC report explained · a residential care home
What the CQC found at Manor Field
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, January 2022
Inspected but not rated; inspectors were assured that infection control and visiting arrangements were safe.
This was an announced, targeted inspection on 14 January 2022. The inspection looked at infection prevention and control, visiting arrangements and any staffing pressures linked to COVID-19.
Inspectors found good arrangements for visitors, including booking, rapid testing, vaccination checks, temperature checks and signing in. Staff had infection control training, enough protective equipment and access to regular COVID-19 testing.
The home had cleaning schedules, up-to-date infection control policies and systems for managing outbreaks. Inspectors said they were assured that people, staff and visitors were protected from catching and spreading infections.
The service was inspected but not rated. This visit did not provide a new overall quality rating or ratings for the other areas of care.
Visitor safety
The home used several checks and controls for visitors, including booking, testing, vaccination evidence, temperature checks and signing in.
“Safe arrangements were in place for visitors to the service including professionals and others.” from the report
Protective equipment and training
Staff had training on infection control and COVID-19 risks. Supplies of masks, visors, gloves, aprons and disinfectant wipes were available.
“Staff received infection control training and specific training on reducing the risks of the transmission of COVID-19.” from the report
Cleaning and outbreak planning
The home had regular cleaning and disinfection, updated policies and plans for isolating people and managing outbreaks.
“Enhanced hand washing, cleaning and disinfection took place throughout the home to reduce the risk of the spread of infection.” from the report
Inspection assurance
Inspectors were assured that the home was managing infection risks and supporting safe visits in line with current guidance.
“We were assured the provider was preventing people, staff and visitors from catching and spreading infections.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current overall CQC rating, given that this inspection was not rated?
- 02How are visitors currently checked and supported to visit people safely?
- 03How often are staff and residents tested for COVID-19 now?
- 04How does the home manage cleaning of frequently touched areas and check that cleaning schedules are followed?
- 05What is the current plan if someone develops COVID-19 or there is an outbreak?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not rate the other areas of care. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care, with all five ratings improved or maintained since the previous inspection.
This was an unannounced inspection by two inspectors. They spoke with one person using the service, three relatives, the manager and staff. They also observed staff, and checked care plans, staffing records and quality audits.
The home supported four people in six beds. Inspectors found a calm, homely and clean service. Staffing levels meant people could take part in activities and go out regularly. Staff understood people's communication, behaviour and support needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Safe, Effective and Well-led improved from Requires Improvement at the previous inspection. Caring and Responsive remained Good.
The overall Good rating means inspectors found consistent, good-quality care at the time of this inspection. The home had improved its training, risk management and quality monitoring since the previous inspection.
Calm and homely setting
Inspectors found the home clean, well-maintained and calm. People appeared comfortable and happy.
“The home had a calm and homely atmosphere and people appeared comfortable and happy.” from the report
Positive risk support
Staff had training in positive behaviour support and knew how to respond to distress in ways that reduced the need for physical intervention.
“Staff knew how to minimise the use of physical interventions and instead use behaviour support strategies based upon on people's needs, characteristics and preferences.” from the report
Kind relationships
Staff knew people well, treated them respectfully and celebrated their progress. Relatives also described the care positively.
“People and staff got on well together. Staff interacted with people in a positive and respectful way, anticipating their needs.” from the report
Active lives
High staffing levels allowed people to take part in activities and go out regularly if they wished.
“People led full and varied lives and took part in a wide range of activities in the home and in the wider community.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you match the current staff team to my relative's specific communication and positive behaviour support needs?
- 02How do you check that staff training and supervision stay up to date?
- 03What staffing level would my relative have for daily activities, community trips and periods of distress?
- 04How would you manage any medicines change, packaging problem or medicines error affecting my relative?
- 05How would our family be involved in care plan reviews, decisions and regular updates?
This was an unannounced inspection covering all five CQC questions, including the care provided and the home itself; the previous inspection took place on 22 October 2018. This explanation was written from the published report of 18 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor Field
3 rated inspections over 2 years: the service has improved, from Requires improvement to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2017Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- November 2016
Registered with the Care Quality Commission on 9 November 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.