CQC report explained · a residential care home
What the CQC found at Manor Farm Residential Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, September 2018
Rated Good; inspectors found kind, personalised care, but staff had limited understanding of the Mental Capacity Act.
Inspectors visited without warning on 8 August 2018. They spoke with seven people, three relatives, four staff and two healthcare professionals. They reviewed care plans, medicines, staff records, audits and safety checks, and observed care.
The home was caring, responsive and well managed. People were treated with dignity, involved in their care, offered choices about food and activities, and supported to maintain relationships and interests. Inspectors found enough suitably skilled staff and safe systems for medicines and risks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, as it was at the previous inspection in January 2016. The home had also acted on the earlier environmental safety recommendation.
Kind and respectful care
Inspectors saw kind interactions and found that people were treated with dignity and respect. Relatives appeared comfortable visiting, and the home had a relaxed, homely atmosphere.
“People were treated with dignity, respect and kindness.” from the report
Safe staffing and medicines
The home used a staffing tool linked to people's needs and checked staffing levels. Medicines were ordered, stored, given and disposed of safely, with staff competency checked.
“There were safe systems in place for the ordering, receipt, storage, administration and disposal of medicines.” from the report
Food and choice
People had choices of meals and drinks, including alternatives when they did not want the main meal. Inspectors saw fresh fruit available and found the food looked appetising.
“People were supported to eat and drink.” from the report
Quality monitoring
The registered manager used audits and incident information to identify problems and take action. The home had acted on the previous inspection's environmental safety recommendation.
“There was a comprehensive programme of quality audits managed by the registered manager.” from the report
Mental Capacity Act training
needs fixingStaff had limited understanding of the Mental Capacity Act. The home told inspectors that refresher training would be arranged for all staff.
“Staff we spoke with had a limited understanding of the Mental Capacity Act 2005 and we highlighted this during feedback at the end of our inspection.” from the report
Toilet signage
minorThere was no signage to help people use the toilet facilities independently. This may matter to anyone who relies on clear signs.
“There was no signage that would help people use the facilities independently.” from the report
- 01Has the planned refresher training on the Mental Capacity Act been completed, and how is staff understanding checked?
- 02What signs or other support are now available to help people find and use the toilet facilities independently?
- 03How will staffing levels change if people's care needs increase?
- 04How are people and relatives involved in monthly care plan reviews?
- 05How can a family raise a complaint, and how does the home encourage feedback when there have been no formal complaints since 2015?
This was an unannounced inspection covering all five CQC questions, and the overall rating remained Good from the previous inspection. This explanation was written from the published report of 13 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manor Farm Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- September 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 24 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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