CQC report explained · a residential care home
What the CQC found at Manningford
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing and managing infection risks. This included visitor screening, testing, PPE, cleaning, social distancing and an up-to-date infection prevention and control policy.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, April 2021
Manningford was inspected but not rated; inspectors found strong infection control measures during the COVID-19 pandemic.
This was an announced, targeted inspection on 15 April 2021. Inspectors looked at infection prevention and control measures in response to the coronavirus pandemic.
They found good practice in visitor screening, testing, PPE, cleaning, social distancing and managing possible infections. Staff and residents were tested regularly, and staff worked in specific areas to reduce the risk of cross infection.
The home was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall quality rating.
Visitor safety
Visitors were screened for symptoms and had to complete a lateral flow test before visiting. A visiting pod was also available for relatives.
“Visitors were screened for symptoms of Covid-19 and were required to complete a lateral flow test on their arrival” from the report
Contact with family
The home helped people keep in touch with important people through devices for virtual contact and a visiting pod.
“People had been supported to maintain contact with people who were important to them.” from the report
PPE and testing
Inspectors found enough PPE, regular testing and staff training in using PPE safely.
“Ample stocks of PPE were available. Staff were wearing PPE in line with guidance.” from the report
Cleaning and infection control
Cleaning schedules had been increased, staff worked in specific areas and the infection prevention policy was kept up to date.
“Cleaning schedules had been increased to monitor cleanliness of the environment.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 15 April 2021?
- 02How do you currently manage visits from relatives, including testing and the use of PPE?
- 03How do you support residents to keep in contact with family and avoid feeling isolated?
- 04How often are staff and residents tested when there is a possible infection?
- 05How do you manage staff working in different areas of the home to reduce cross infection?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the home was inspected but not rated overall. This explanation was written from the published report of 27 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised care, with effective leadership.
This was an unannounced, comprehensive inspection on 28 November 2018. The inspector spoke with three people living in the home, staff, the manager and a visiting health professional. They also checked care records, medicines, staff files, training, audits, complaints and safety records.
The home supports up to seven people living with mental ill health. Four people were living there at the time. Inspectors found that medicines were managed safely, risks were assessed, staffing was sufficient and recruitment checks were in place.
Inspectors found kind and respectful care. People were involved in their care plans and supported with their choices, health, interests and personal goals. Staff worked with health professionals and helped people build skills and independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating stayed Good, as it was at the previous inspection in January 2016. The report found no serious risks or concerns.
Safe medicines
Medicine records were completed correctly and staff had training and competency checks. Monthly audits were used to check medicines were managed properly.
“Medicines administration records were completed by staff when they had supported the person to take their medicines. These had been completed correctly.” from the report
Kind and respectful care
Staff knew people's preferences and treated them warmly and respectfully. People were supported to make choices and stay in contact with relatives.
“People had their privacy, dignity and independence promoted.” from the report
Personalised support
People helped shape their care plans and could update them when their needs, preferences or goals changed. Support included activities, cultural interests and preparation for more independent living.
“They were involved in the care planning process and their preferences about the way they wanted to receive care and support were recorded.” from the report
Support for health and recovery
Staff recognised changes in people's health, arranged healthcare support and followed professional advice. They also supported people to build confidence and skills for the future.
“They help people on the road to recovery.” from the report
Strong leadership
The manager and staff shared information, carried out checks and acted when improvements were needed. People and staff said they could approach the management team.
“There was a clear vision and culture shared by managers and staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative's particular mental health needs and recognise if they were becoming unwell?
- 02How are medicines checked, including any medicines taken only when needed?
- 03How would my relative be involved in writing and reviewing their care plan?
- 04What activities and support would be available to help my relative build skills and move towards greater independence?
- 05How would you respond if my relative or our family wanted to make a complaint?
This was an unannounced comprehensive inspection covering the overall quality of the home and all five CQC questions; the overall rating remained Good from the previous inspection. This explanation was written from the published report of 15 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Manningford
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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