CQC report explained · a residential care home
What the CQC found at Malden House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2018
Rated Outstanding overall; inspectors found exceptional care, with safety rated Good and some building repairs still being addressed.
This was a comprehensive inspection on 27 February and 5 March 2018. The first visit was unannounced. Inspectors met all 16 people living there, spoke with relatives, staff and health professionals, observed care and checked records, medicines, recruitment and quality checks.
The inspectors found exceptionally effective, kind and personalised care. People were supported to stay healthy, make choices, keep active and enjoy hobbies, family contact and community life. End of life care was also described as peaceful, comfortable and dignified.
The home was rated Good for Safe and Outstanding for Effective, Caring, Responsive and Well-led. Its overall rating improved from Good at the October 2015 inspection. There were no breaches of regulations reported at this inspection.
Kind and personal care
Staff knew people as individuals and built warm, compassionate relationships. They respected privacy, dignity, independence and personal choices.
“People were supported by staff who provided exceptionally person centred, kind and compassionate care.” from the report
Meaningful activities
People were encouraged to continue old interests and try new ones. Activities included gardening, cooking, exercise, outings, music, clubs and contact with children and animals.
“People were encouraged to socialise, pursue their interests and hobbies and try new things in a wide variety of inspiring and innovative ways.” from the report
Strong health support
Staff used specialist knowledge and training to support nutrition, mobility, dementia care and end of life needs. They worked with health professionals when people's needs changed.
“People received exceptionally effective care, based on best practice evidence by staff with an in-depth knowledge of their care and treatment needs.” from the report
Good leadership and improvement
The management team set clear expectations and supported staff development. Regular audits, feedback and improvement plans were used to maintain and improve care.
“The service used a range of quality monitoring systems to continually review and improve the service.” from the report
Corridor repairs
minorSome corridor areas needed redecoration and repair, including damaged paintwork and loose tiles. The provider had agreed to use external contractors for this work.
“some corridor areas were in need of redecoration and repair with damaged paintwork and loose tiles.” from the report
DoLS assessments pending
needs fixingApplications had been submitted for 15 people who were subject to some restrictions, but none had yet been assessed by the local authority when inspectors visited.
“Applications for 15 people who lived at the home had been submitted to the local authority DoLS team, because staff recognised people were subject to some restrictions.” from the report
- 01Have the corridor areas with damaged paintwork and loose tiles now been repaired?
- 02What is the current position of the DoLS applications made for 15 people?
- 03How will you make sure activities and outings continue to reflect my relative's interests and abilities?
- 04How will my relative and our family be involved in decisions about care and end of life wishes?
- 05How do you adjust staffing when a person's care or mental health needs increase?
This was a comprehensive inspection covering the care provided and the premises, with all five quality areas rated. This explanation was written from the published report of 23 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Malden House
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- May 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- August 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
“She is such a warm and gentle person while being professional and competent at the same time.”
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.