CQC report explained · a residential care home
What the CQC found at Maison Moti Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2021
Inspected but not rated; inspectors were assured about the home's COVID-19 infection prevention and control measures.
This was an announced, targeted inspection on 2 February 2021. It focused on infection prevention and control during the coronavirus pandemic, rather than giving a full overall rating.
Inspectors found that visitors were screened and given personal protective equipment. Staff wore PPE, people and staff had regular COVID-19 testing, and the home monitored for symptoms every day.
The home was clean and had arrangements for social distancing and isolation bedrooms. Inspectors said they were assured about the provider's infection control arrangements in all the areas they checked.
The service was inspected but not rated. This report does not give ratings for the other areas of care, such as whether care was caring, effective or well-led.
Visitor safety
Visitors were given information about safe visiting, screened for COVID-19 symptoms and provided with full PPE.
“All visitors were screened for symptoms of COVID-19 and were provided with full Personal Protective Equipment (PPE).” from the report
Testing and monitoring
The home checked people and staff daily for symptoms and provided regular COVID-19 testing.
“People and staff had access to regular COVID-19 testing as per government and Public Health England guidance.” from the report
Isolation arrangements
Because the home was not full, vacant bedrooms could be used as isolation rooms if someone tested positive.
“the availability of vacant bedrooms meant that the service was able to use some of these as isolation bedrooms with en-suite facilities” from the report
Cleaning and PPE
Inspectors found the home clean, with cleaning processes and staff PPE in line with the home's procedures and guidance.
“Robust cleaning processes in place followed the providers Infection Prevention and Control policy and procedures.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements, and are non-essential visits still restricted?
- 02Is the planned indoor visiting space now available?
- 03How often are residents and staff tested for COVID-19, and how are symptoms monitored?
- 04How would you isolate a resident who tested positive for an infection?
- 05What training and support do staff currently receive about infection prevention and control?
This was an announced, targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide a full rating of the other areas of care. This explanation was written from the published report of 12 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2017
Maison Moti Care Home was rated Good overall, but inspectors found a problem with reporting two police-related incidents to the CQC.
This was an unannounced comprehensive inspection on 3 August 2017. Inspectors spoke with people living at the home, a relative, staff and a healthcare professional. They observed care and reviewed care plans, risk assessments, medicines records, staff files and quality checks.
The home was rated Good for safe, effective, caring and responsive care. Inspectors found enough staff, safe medicines practice, well-managed risks, suitable training and kind interactions. People had person-centred care plans, activities and support to maintain independence.
The home was rated Requires Improvement for being well-led. The provider had not told the CQC about two incidents involving the police. The report says quality monitoring systems were otherwise in place and people, relatives, staff and a healthcare professional spoke positively about the management and culture.
Safe medicines
Medicines records for all nine people checked were complete, with medicines accounted for and regular checks in place.
“We checked the medicines administration records (MAR) for nine people and saw these has been completed and signed with no omissions in recording.” from the report
Staffing and risk management
There were enough staff, and staff understood people's risks and signs of a possible mental health relapse.
“Risk assessments detailed the indicators that someone may be experiencing a relapse of their mental health condition.” from the report
Kind care
Inspectors saw caring interactions and found that staff treated people with kindness, respect and compassion.
“We observed positive and caring interactions between staff and people who used the service.” from the report
Personalised support
Care plans reflected people's needs, preferences, backgrounds and goals. People were involved in planning and reviewing their care.
“The provider involved the person, any involved relatives and health care professionals in forming the support plan.” from the report
Activities and independence
People were supported to take part in activities, access the community and develop or maintain independence.
“People had access to activities and they were supported to access the community which enabled people to be independent.” from the report
Two incidents were not reported to the CQC
seriousThe registered manager had not submitted required statutory notifications about two incidents involving police involvement. One concerned a person leaving the service and the other involved physical aggression towards care staff.
“Statutory notifications to the Care Quality Commission (CQC) had not been made in respect of two incidents reported to the police.” from the report
Some bedroom furniture was in poor repair
minorInspectors saw some wardrobes and drawers in poor repair while renovation work was taking place across the home.
“We saw that in some bedrooms furniture such as wardrobes and drawers were in poor repair.” from the report
Some improvement actions were still being followed up
needs fixingThe home's action plan included checking all care records, updating mandatory training, developing culturally relevant activities and analysing accidents and incidents.
“Areas identified for action at the time of the inspection were to ensure that all care records were audited; all staff mandatory training was up to date” from the report
- 01How do you now make sure every incident that must be reported to the CQC is notified promptly?
- 02What action was taken after the two police-related incidents mentioned in the report?
- 03Has the renovation work been completed, and have all wardrobes and drawers been repaired or replaced?
- 04Are all staff mandatory training records now up to date?
- 05How are care records and accidents or incidents audited and reviewed?
This was an unannounced comprehensive inspection covering all five key questions; the previous inspection was on 5 May 2015. This explanation was written from the published report of 31 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maison Moti Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- October 2010
Registered with the Care Quality Commission on 1 October 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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