CQC report explained · a residential care home
What the CQC found at Magnolia Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff during the day and night, safe recruitment, up-to-date emergency plans and suitable risk assessments. Medicines were safely stored and administered by trained staff.
- Effective?
- Good
- People's health and support needs were assessed in detailed care plans. Staff received training, supervision and development, and worked with health and social care professionals.
- Caring?
- Good
- Staff knew people well and treated them with dignity and respect. People were supported to communicate, make choices and maintain their independence.
- Responsive?
- Good
- Care plans reflected individual needs, choices and communication needs. The home provided flexible activities and had an accessible complaints process.
- Well-led?
- Good
- Inspectors found clear management arrangements, regular audits and an open culture. The views of people, relatives and staff were taken into account.
What inspectors found, February 2019
Magnolia Lodge was rated Good in all areas; inspectors found safe, kind and personalised care with strong management.
This was an unannounced planned inspection on 28 January 2019. One inspector observed care, spoke with five people living there, a relative and seven staff, and reviewed care plans, medicines, staffing, complaints, accidents and quality checks. Further information was requested after the visit.
The inspectors found enough staff, safe medicines practice, suitable risk assessments and clean premises. Staff were trained and supported people's health, communication, choices, dignity and independence. Care plans were detailed and personalised, and activities reflected people's abilities and preferences.
The service was rated Good for Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good outcomes and that legal requirements were met in the areas examined. The rating was unchanged from the previous inspection, published on 16 August 2016.
Kind and respectful staff
Staff were described as dedicated, caring and knowledgeable. Inspectors found that they knew people well and treated them respectfully.
“People were supported by a dedicated and caring staff team who knew them well and treated them with respect.” from the report
Good health support
People's needs were assessed and recorded in detailed care plans. Staff training and work with other services supported people's health and wellbeing.
“People's health and support needs were effectively assessed and were recorded and updated in detailed and accessible care plans.” from the report
Personalised care
Care plans included people's individual needs, choices and communication methods. Activities were adapted to people's abilities, preferences and wellbeing.
“People's care remained person centred and care plans reflected this.” from the report
Open management
Inspectors found clear responsibilities, regular monitoring and an open atmosphere. The management team listened to people, relatives and staff.
“There was an open, transparent and inclusive atmosphere with the registered manager operating an open-door policy.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you keep my relative's care plan and risk assessments up to date if their needs or independence change?
- 02How do you make sure there are enough trained staff when someone is ill or when special activities take place?
- 03How will you support my relative's communication needs, choices, privacy and independence?
- 04What activities would be available to match my relative's abilities, interests, mood and wellbeing?
- 05How are medicines, accidents, complaints and quality checks reviewed, and how are lessons shared with staff?
This was an unannounced comprehensive inspection covering all five CQC questions, with care, premises, records, staffing, medicines and management systems examined. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Magnolia Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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78 live-in carers within about an hour of Wokingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 71 can care for a couple. 12 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.