What the CQC found at Magnolia House Care Home

People told inspectors that staff were caring. Inspectors saw staff offering comfort, knowing people well and respecting their privacy and dignity.

“People were treated with kindness, respect and compassion, and given emotional support when needed.” from the report

Care plans included people's health needs, routines, likes and dislikes. Staff used this information to provide individual support.

“People received personalised care from a stable staff team who knew them well and understood the care they needed.” from the report

New staff received induction and shadowing. Staff had ongoing training, supervision and support to gain relevant qualifications.

“Staff training was given a high priority.” from the report

Three activities organisers provided group and one-to-one activities, including entertainment, games, crafts and time to talk.

“People who chose to remain in their rooms were visited twice each day by the activities organiser to sit and chat, or help them with any activities they liked on a one-to-one basis.” from the report

Most areas were clean, fresh and comfortable. Equipment and arrangements were in place to support safe movement and infection control.

“All areas of the home were clean and free from odours.” from the report

Money held for three people was recorded, but balances and transactions were not regularly checked by a second person. The manager said this would be changed.

“The balances were not regularly checked by a second person to reduce the risk of financial abuse.” from the report

Some people and a visitor said staff could sometimes be scarce, especially in the mornings. The manager said shifts were not always covered at short notice when staff were unexpectedly sick.

“They told us they always try to cover shifts in these circumstances, but they had not always been able to do so at short notice.” from the report

Instructions for some medicines given when needed were not always clear in the records. The manager later sent evidence that this had been addressed.

“Information on medicines prescribed on an 'as required' basis was not always clearly explained in the medicines administration records.” from the report

Some laundry walls were damaged and difficult to clean. Some walking-aid ferrules were worn, and the manager said checks would be made more regularly.

“Some walls in the laundry were damaged and not easy to clean.” from the report