CQC report explained · a residential care home
What the CQC found at Magna Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
Magna Road was inspected but not rated; inspectors found strong infection prevention and control arrangements.
This was an announced, targeted inspection on 29 March 2021. It focused on how the home prevented and controlled COVID-19 infection.
Inspectors found clear guidance for people and visitors, including easy-read information, social stories, visitor booking, protective equipment and testing. The home had supplies of protective equipment, regular cleaning and infection control checks.
Inspectors were assured that the home was managing infection risks, including visitors, social distancing, admissions, testing and outbreaks. The inspection did not give an overall quality rating.
Clear information for people
People were given accessible information about COVID-19, hand washing, protective equipment and staying safe.
“People had been supported to understand COVID-19, social distancing, national restrictions and Personal Protective Equipment (PPE).” from the report
Visitor safety
The home had a booking process, protective equipment, guidance and rapid testing for visitors. Time was allowed for cleaning between visits.
“Processes for visitors were in place including a visitor booking system, the provision of PPE and verbal and written guidance.” from the report
Clean environment
Inspectors saw a clean, uncluttered home with regular cleaning schedules and infection control checks.
“The home was visibly clean, free from clutter and robust cleaning schedules were in place.” from the report
Staff infection control training
Staff had training in protective equipment, COVID-19 and infection prevention and control. They had enough protective equipment and were observed using it correctly.
“Staff had received training in putting on and taking off PPE, COVID-19 and infection prevention and control.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently booked, tested and supported to use protective equipment?
- 02How often are infection prevention and control audits carried out, and what happens when they identify a problem?
- 03What changes were made after the COVID-19 outbreak mentioned in the report?
- 04How do you explain infection risks and protective equipment to a person who needs easy-read information or social stories?
- 05How would you manage a new infection outbreak at the home?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other quality areas were not assessed in this report. This explanation was written from the published report of 16 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Magna Road was rated Good; inspectors found kind, safe care and Outstanding support for activities and individual needs.
This was a comprehensive inspection on 17 and 19 July 2018. The first day was unannounced. Inspectors met everyone living there, spoke with people and relatives, observed care, and checked care, medicines, staffing and management records.
Six people were living in the home, which can support up to seven adults with a learning disability. Inspectors found people were safe, treated with kindness and involved in decisions about their care. Medicines, staffing, infection control and the building were managed well.
The strongest area was responsiveness, rated Outstanding. Staff adapted activities to people's interests, supported community links and helped people develop new hobbies. The overall rating was Good, with Good ratings for Safe, Effective, Caring and Well-led.
Personalised behaviour support
People with a history of behaviour that challenged had individual plans. Staff understood their triggers and used early, least restrictive support to help them feel calmer.
“People who had a history of behaviour that challenged had a personalised positive behaviour support plan.” from the report
Kind and respectful care
People appeared happy and comfortable with staff. Privacy, dignity, independence and personal choices were respected.
“People were treated with dignity, respect and kindness and had positive relationships with staff.” from the report
Involving people in their home
People helped choose decorations and furniture and took part in improving the garden. The home was adapted to people's needs, including wheelchair access.
“People had been involved in decisions about these changes and had been extensively involved in working on them, with support from staff.” from the report
Supportive leadership
Staff described good teamwork and improved morale under the current management. Inspectors found clear monitoring and improvement systems.
“The service had a positive, person-centred, open and inclusive culture, with good relationships amongst people and staff.” from the report
Activity plans could feel too fixed
minorSome people found printed activity plans too rigid and questioned whether they had to follow them at a set time. Staff were creating more flexible sheets so people could change their minds.
“Activity plans were printed out, but people had sometimes found these too rigid, asking whether they had really had to do the specified things at that time.” from the report
- 01How would you find out and support my relative's hobbies, routines and interests?
- 02How would you support my relative if they became distressed or showed behaviour that challenged?
- 03How would you help my relative communicate choices and make decisions about their care?
- 04How would you make any activity plan flexible if my relative changed their mind?
- 05How would you plan and pace my relative's move into the home?
This was a routine comprehensive inspection covering all five key questions, and the first day was unannounced. This explanation was written from the published report of 23 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Magna Road
3 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2017Goodstayed GoodSafe: Good
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2015
Report published without a new overall rating.
- April 2015
Report published without a new overall rating.
- September 2014
Report published without a new overall rating.
- June 2014Inspected but not rated
- November 2013
Registered with the Care Quality Commission on 7 November 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.