CQC report explained · a residential care home
What the CQC found at Maeres House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, safeguarding training and detailed risk assessments. Medicines, emergency plans, equipment and infection control arrangements were also checked and found to be managed safely.
- Effective?
- Good
- Staff had completed required training, including acquired brain injury training. People's health, dietary and therapy needs were supported, and the home was working within the Mental Capacity Act.
- Caring?
- Good
- Staff were observed being kind, patient and respectful. They promoted independence, offered choices and respected privacy and dignity.
- Responsive?
- Good
- Care plans contained detailed, personal information and were reviewed regularly. People chose activities, and accessible formats were available to support communication.
- Well-led?
- Good
- People, relatives and staff described the management as supportive and approachable. Audits, meetings and feedback systems were used to monitor the service and make improvements.
What inspectors found, January 2018
Rated Good; inspectors found safe, kind and personalised care, with the home remaining Good since the previous inspection.
The unannounced inspection took place on 6 December 2017. One inspector observed care, spoke with people, staff and the manager, and reviewed care plans, medicines, recruitment, training and management records.
The inspectors found enough suitably recruited and trained staff. Medicines were managed safely. People's health, dietary and communication needs were recorded and supported. Staff were kind, patient and respectful, and people were involved in their care, activities and decisions about the home.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was rated Good overall, the same as at the previous inspection on 14 August 2015.
Safe medicines
Medicines records reviewed were complete. Staff who administered medicines had been trained and had their competence checked.
“This meant people received their medicines as prescribed.” from the report
Skilled staff
Staff had completed required training and had specific training about acquired brain injury. Inspectors found they understood people's individual needs.
“Staff had all completed acquired brain injury training.” from the report
Kind and respectful care
Staff supported people patiently, encouraged independence and respected their privacy before entering bedrooms or carrying out care.
“We saw that staff knocked on each person's door and awaited a response before entering each person's bedroom.” from the report
Personalised support
Care plans included people's routines, communication needs, preferences and goals. People helped create their own personal profiles.
“Each person had created their own one page profile that included the headings; 'What's important to me', 'How to support me well' and 'What people like/admire about me?'” from the report
Activities and choice
People chose from a wide range of activities, including social events, holidays and craft activities. Information was available in easy-read and pictorial formats.
“People participated in activities of their choice and these included social events and holidays.” from the report
Good oversight
The home used audits, meetings and feedback to monitor care and identify actions. Inspectors found actions were completed promptly.
“Records reviewed showed that actions had been identified and were completed in a timely manner.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support people with acquired brain injury and complex physical disabilities?
- 02How are medicines, including as-required medicines, checked and reviewed now?
- 03How do you involve each person in reviewing their care plan, goals and activities?
- 04What accessible communication formats are available for people who need easy-read or pictorial information?
- 05How do you monitor staff training, supervision and competence for the care needs of people living here?
This was an unannounced inspection covering all five CQC questions, based on observations, conversations and reviews of care, staff and management records. This explanation was written from the published report of 5 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Maeres House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 1 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Halton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.