CQC report explained · a residential care home
What the CQC found at Lyons Court Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including testing, isolation, protective equipment, cleaning and visiting arrangements.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection prevention and control arrangements during a targeted visit.
The inspection took place on 15 March 2021 and was announced. It was a targeted inspection looking at infection prevention and control because of coronavirus outbreaks in care homes.
Inspectors found good practice. The home tested people and staff, isolated new admissions, used protective equipment properly and had safe arrangements for visitors.
The home was clean and hygienic, with regular cleaning schedules. Inspectors were assured that infection risks were being managed, but the service was not given an overall rating or a Safe rating.
Safe admissions
The home carried out admission assessments, considered mental capacity, tested new residents and isolated them to help prevent infection spreading.
“Effective admission assessments despite the challenges, considered mental capacity.” from the report
Visitor arrangements
Visitors could meet residents safely in a heated garden pod. A booking system helped stagger visiting times and limit numbers.
“There was a booking system in place to stagger visitors and visiting times to minimise numbers.” from the report
Protective equipment
Staff had training in using protective equipment and infection control. The home had separate areas for putting it on and taking it off.
“Staff were trained in using Personal protective equipment (PPE) and the service had designated areas for staff to put on and remove PPE.” from the report
Clean environment
Inspectors found the home clean and hygienic, with strong cleaning routines.
“The service was clean and hygienic and robust cleaning schedules were in place.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are new residents tested and supported during any period of isolation?
- 03How are visitors currently booked and supported to meet residents safely?
- 04How often are staff trained in infection prevention, control and protective equipment?
- 05When was the home last inspected across the other areas of care, such as medicines, staffing and residents’ wellbeing?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 2 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with improvements since the previous Requires Improvement rating.
This was an unannounced inspection on 21 January 2019. One inspector and an expert by experience spoke with 13 people, five relatives, three staff members and the registered manager. They reviewed care records, medicines records, accidents, complaints and quality checks.
The inspectors found good care in all five areas: Safe, Effective, Caring, Responsive and Well-led. People were protected from harm, supported by enough staff, given their medicines safely and helped to make choices. Staff were described as kind, patient and respectful.
The home had person-centred care plans, activities and complaint arrangements. The registered manager used audits, feedback and incidents to make improvements. The overall rating changed from Requires Improvement at the previous inspection, published on 14 November 2017, to Good.
Enough staff
Inspectors found enough staff to meet people's needs promptly and safely. Staffing had recently been increased in the afternoon.
“There were sufficient staff to support people safely.” from the report
Kind and respectful care
Staff were described as caring, patient and compassionate. Inspectors saw warm interactions and support that respected people's dignity and communication needs.
“People told us staff were exceptionally caring and warm towards them.” from the report
Personalised support
Care plans reflected people's individual needs and preferences. People could choose activities, food, communication methods and how they spent their time.
“Care plans were person centred and reflected people's individual needs and preferences.” from the report
Learning and improvement
The manager reviewed incidents, carried out audits and used feedback to make changes. This included increasing staffing and focusing on falls and pressure ulcers.
“When incidents had occurred, these were used as learning opportunities.” from the report
Inspectors raised no specific concerns in this report.
- 01What changes have been made to staffing since the afternoon staffing increase?
- 02What is the current position on the planned improvements to the double glazing?
- 03How will you assess and monitor my relative's risks of malnutrition or choking?
- 04How do you monitor and reduce the risk of falls and pressure ulcers?
- 05How will my relative and family be involved if their needs or care plan change?
This was a planned, unannounced inspection of the care provided and the accommodation, covering all five CQC questions and the overall rating. This explanation was written from the published report of 13 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lyons Court Residential Care Home
3 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Lyons Court Residential Care Home →
- February 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Lyons Court Residential Care Home →
- January 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.