CQC report explained · a residential care home
What the CQC found at Lynton House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found good arrangements for visitors, testing, social distancing and managing infection outbreaks. However, they were not assured that PPE was being used correctly or that all areas were clean and hygienic.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, March 2022
Inspected but not rated; inspectors found good infection control arrangements but concerns about PPE use and cleanliness.
This was an unannounced, targeted inspection on 22 February 2022. It focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
The home supported three people and could accommodate up to three. Inspectors found that visitors were screened, visiting arrangements followed government guidance, and people were supported to go out in ways that reduced infection risks.
Inspectors were not assured that staff always used PPE correctly. They also found that some areas were not clean or hygienic. The home agreed to address these issues immediately and later told inspectors that they had been addressed.
The home was inspected but not rated. Only the Safe question was inspected, and no overall quality rating was given.
Visitor screening
Visitors were screened for symptoms before entering the home.
“All visitors were screened for symptoms of acute respiratory infection before being allowed to enter the home.” from the report
Safer community access
People were supported to go out in ways intended to reduce the risk of catching or spreading infection.
“People were supported to access community in a way that mitigated the risk of catching and spreading infection.” from the report
Visiting arrangements
The visiting policy followed government guidance. Visitors had to use PPE and show a negative lateral flow test.
“The provider had a visiting policy in place. The policy was aligned to government guidance.” from the report
Accessible safety information
The home displayed clear safety information in formats designed to support different communication needs.
“The information was available in a format that can be easily understood by people with variety of communication needs.” from the report
Incorrect PPE use
seriousInspectors saw staff wearing PPE incorrectly. The home agreed to address this with staff immediately.
“We were not assured that the provider was using PPE effectively and safely.” from the report
Cleanliness
needs fixingSome areas of the home were not clean or hygienic. The home said the identified problems had been addressed after the inspection.
“We observed that some areas of the home were not clean or hygienic.” from the report
- 01How do you now check that staff use PPE correctly and safely?
- 02What cleaning checks are carried out, and how do you make sure the areas identified by inspectors remain clean and hygienic?
- 03How are visitors screened, and are they still required to use PPE and show a negative lateral flow test?
- 04What measures are in place if COVID-19-related staffing pressures increase?
- 05How do you support people to access the community while reducing infection risks?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not rate the other quality questions. This explanation was written from the published report of 30 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and person-centred care, with one window safety issue to address.
The CQC carried out an announced comprehensive inspection on 23 August 2018. One inspector spoke with both people living at the home, staff and managers. They reviewed care records, staff recruitment files, training, rotas, complaints arrangements and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines management, detailed risk assessments and suitable support for people to live active and independent lives.
Inspectors found warm and respectful relationships. People were supported to make choices, communicate their views, take part in daily tasks, follow their cultural preferences and access activities in the community. Care plans were detailed and focused on people's goals.
This was the first inspection under the home's current registration. The Good rating means the inspection found the service met the standards assessed, although one window safety issue was identified for the manager to consider and address.
Detailed risk support
Risk assessments supported people to take part in everyday activities and access the community without unnecessary restrictions. Staff knew how to respond if risks or behaviours changed.
“Detailed risk assessments were in place that assessed each person's ability to carry out day-to-day tasks for themselves.” from the report
Kind relationships
Inspectors saw warmth and respect between staff and people. Staff adapted their approach to each person's needs and communication style.
“There was warmth in the home with a calming atmosphere and it was clear that all staff, at all levels, had people's best interests at heart.” from the report
Choice and independence
People were supported to make choices, do household tasks, prepare food and take part in activities. Their care plans reflected their preferences and goals.
“People were supported to lead their lives in the way they wanted to.” from the report
Accessible communication
The home used pictures, photos, signs and symbols to help people understand information and express their wishes.
“Photos, pictures, signs and symbols were used effectively to explain things to this person and to gain their views.” from the report
Good leadership checks
The manager sought people's views and used quality assurance systems to monitor the service. Staff said they felt valued and supported.
“Robust quality assurance processes were in place that ensured people continued to receive good quality care and support.” from the report
Window safety
needs fixingOne first-floor flat did not have window restrictors when inspectors visited. The manager said this would be discussed with the person and acknowledged that there was a risk to address.
“We did note that one flat on the first floor did not have window restrictors in place.” from the report
- 01What action was taken about the first-floor flat that did not have window restrictors?
- 02How many staff are normally available for each person during the day, at night and when people go out?
- 03How is the registered manager's time divided between this home and the other home they manage?
- 04How are people supported to work towards managing their own medicines?
- 05How will the home involve people and relatives in future end of life care planning?
This was an announced comprehensive inspection of all five key questions, covering the care, accommodation and management of the home; it was the first inspection under the current registration. This explanation was written from the published report of 6 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lynton House
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 6 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.