CQC report explained · a residential care home
What the CQC found at Lyndhurst Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, admissions and managing possible outbreaks.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Lyndhurst Residential Care Home was inspected but not rated; inspectors found good infection-control practice.
This was an announced, targeted inspection on 11 February 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors found the home clean and well maintained. Staff used personal protective equipment appropriately, COVID-19 testing was taking place, and the infection-control policy was up to date.
Visits were restricted under local infection-control guidance at the time. Staff helped people keep in touch with relatives and friends by telephone and Zoom.
Clean premises
The home was clean and well maintained, with cleaning schedules used across the building.
“The premises were clean and well-maintained. Staff followed cleaning schedules to ensure all areas of the home were regularly cleaned.” from the report
Infection-control measures
Inspectors saw appropriate PPE use and found that COVID-19 testing was being carried out in line with guidance.
“We saw staff wore PPE as appropriate. Tests for COVID-19 were being carried out in line with good practice guidance.” from the report
Contact with relatives
When visits were restricted, staff supported people to stay in contact with family and friends by telephone and Zoom.
“During this time staff were supporting people to stay in contact with their relatives and friends via telephone and Zoom calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How have visiting arrangements changed since this inspection?
- 02How do you currently manage COVID-19 or other infection risks, including testing and PPE?
- 03How are cleaning schedules checked and any missed cleaning dealt with?
- 04How can residents keep in touch with relatives if visits are restricted?
- 05When was the home's latest full inspection covering care, staffing and management?
This was a targeted inspection of infection prevention and control under the Safe question; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 27 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Lyndhurst Residential Care Home was rated Good in every area, with safe, kind and responsive care found.
This was an unannounced, planned comprehensive inspection on 12 February 2019. Two inspectors spoke with people living in the home, relatives, staff, visitors and healthcare professionals. They also observed care and checked care records, staff files, medicines records and management records.
The inspectors found that people felt safe and well cared for. Staffing levels supported timely care. Medicines were stored and given safely, staff were suitably recruited and the home was clean. Care plans, risk assessments and reviews were in place.
People were treated with kindness, dignity and respect. They had choices about food, where to eat and activities. The home had systems for complaints, care planning and quality checks, and the manager and staff were found to work well with health and social care professionals.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The inspection was carried out because the company had registered under a new name. The report says there had been no changes to the management structure or registered manager.
Kind and respectful care
People and relatives gave positive feedback about the care. Inspectors saw staff treating people with kindness, dignity and respect.
“People and their relatives told us they were very happy with the care provided and that the staff were very kind and caring.” from the report
Safe staffing and medicines
The manager used a dependency tool and reviewed staffing each day. Inspectors observed medicines being checked carefully, given with support and securely stored.
“The person administering stayed with the person to ensure they had taken their medication. All medicines were securely stored in a locked trolley.” from the report
Good food and choice
People had access to enough food and drink and could choose where to eat. Inspectors found meals were nicely presented and people spoke positively about them.
“One person said, "The food is very good, and we get lots of choices.” from the report
Personalised support
Care files included people's needs, preferences, interests and life histories. The home also planned activities and recorded people's wishes for end of life care.
“A 'Life Plan' document gave a good indication of the person and helped staff to understand more about the person they were caring for.” from the report
Quality monitoring
The home carried out regular checks and acted on trends and patterns found through audits. People and relatives were invited to give feedback and suggest improvements.
“We saw that systems were in place to monitor and assess the quality of the service and the delivery of care provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs and keep their care plan and risk assessments updated?
- 02How do you decide how many staff are needed each day, including when someone needs to attend an appointment?
- 03How will you manage my relative's medicines, including any medicines prescribed to be given only when needed?
- 04What activities would suit my relative's interests, and how would you support them to remain independent?
- 05How would you follow my relative's wishes about end of life care and involve healthcare professionals if their needs changed?
This was an unannounced comprehensive inspection covering all five CQC questions, carried out after the company registered under a new name; the report says there had been no changes to the management structure or registered manager. This explanation was written from the published report of 3 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lyndhurst Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Lyndhurst Residential Care Home →
- April 2019GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Lyndhurst Residential Care Home →
- October 2017
Registered with the Care Quality Commission on 30 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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