CQC report explained · a residential care home
What the CQC found at Lyndhurst
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risk plans were detailed and agreed with residents, medicines were managed safely and staffing and recruitment were sufficient. A shower temperature had been too warm for several weeks, but this was resolved.
- Effective?
- Good
- People had a transition process before moving in and received support from trained staff and health professionals. They were supported with meals, healthcare, education and their own decisions.
- Caring?
- Good
- Staff respected privacy, dignity and people’s control over their lives. Equality, human rights, diversity and inclusion were strong features, and residents were involved in their care and risk plans.
- Responsive?
- Good
- Care plans were fully personal and focused on each person’s goals, life skills and recovery. People were supported with communication, relationships, community activities and complaints.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, a very positive culture and strong support for staff. Audits, incident reviews, feedback and partnership working were used to improve care.
What inspectors found, January 2023
Lyndhurst is rated Good overall, with Outstanding leadership and one hot water safety issue that inspectors said had been resolved.
This was the home’s first inspection. Two inspectors visited without notice on 27 October 2022. They spoke with three residents and staff, checked care and medicine records, looked at recruitment files and reviewed the home’s management systems.
Inspectors found that people were safe, received effective care and were treated with kindness and respect. Care plans were personal to each resident. People were supported to manage risks, build confidence, learn skills and work towards living more independently.
The home was rated Good in all five care areas. Leadership was rated Outstanding. Inspectors found a strong, open culture, good partnership working and detailed checks on quality. One hot water problem had put a person at risk for several weeks, but the report says this was resolved after the inspection.
Outstanding leadership
Inspectors found leaders had a clear positive culture and understood the complex needs of residents. Staff felt valued and supported.
“The service was led by a management team who demonstrated outstanding values.” from the report
Support for independence
Residents were supported to direct their own care, take positive risks and learn skills for independent living.
“The way the service was led meant outcomes for people empowered them to grow in confidence and learn new skills.” from the report
Personal risk planning
Residents were involved in understanding their risks and deciding how to manage them. Incidents were reviewed with the person at the centre.
“People were treated as partners in the management of their own risks.” from the report
Safe medicines support
Staff were trained and checked as competent. Records showed medicines were given as prescribed, and one resident was supported to manage their own medicines.
“People received their medicines as prescribed from staff who were trained and assessed as competent.” from the report
Person-centred care
Care plans reflected each person’s goals, experiences and support needs. Residents helped control what was included in their plans.
“Care plans were entirely person centred and people controlled the content.” from the report
Hot water temperature
needs fixingThe shower in one bedroom was too warm for several weeks in August and September 2022, putting a person at risk. The report says the problem was resolved and a risk assessment was put in place after the inspection.
“The shower hot water temperature in one bedroom was found to be too warm for several weeks in August and September 2022.” from the report
- 01What checks are now in place to make sure shower water temperatures remain safe?
- 02How would you support my relative to manage their own risks while keeping them safe?
- 03How do you decide whether someone is ready to manage their own medicines, and what checks continue afterwards?
- 04What transition visits, overnight stays and assessments would my relative have before moving in?
- 05How would my relative access the home’s clinical team and outside health professionals if their needs changed?
This was the first unannounced inspection and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 5 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lyndhurst
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- September 2020
Registered with the Care Quality Commission on 25 September 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Kirklees
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 86 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.