CQC report explained · a residential care home
What the CQC found at Lydfords Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe. Inspectors found safe medicines management, suitable staffing, regular risk assessments and effective infection prevention arrangements.
- Effective?
- Good
- People's needs and choices were assessed and reviewed. Staff were trained and supported, and worked with healthcare professionals to meet people's needs.
- Caring?
- Good
- Staff knew people well and treated them with dignity and respect. People were supported to make choices and maintain their independence.
- Responsive?
- Good
- Care was personalised to people's needs and preferences. People were supported with communication, relationships, activities and end of life planning.
- Well-led?
- Good
- Inspectors found positive leadership, good communication and an open culture. Regular meetings, audits and feedback were used to monitor and improve the service.
What inspectors found, July 2023
Rated Good in all five areas; inspectors found safe, kind and personalised care with strong management.
The inspection was unannounced and took place on 11 April 2023. Two inspectors and an Expert by Experience spoke with people living at the home, relatives, staff and healthcare professionals. They observed care, activities and mealtimes, and checked care records, medicines, recruitment, training, complaints and quality checks.
People said they felt safe and were happy with the care. Inspectors found medicines were managed safely, risks were assessed, staffing levels were suitable and infection control arrangements were effective. People received support with food, drink, healthcare and communication.
Inspectors found staff to be kind, respectful and familiar with people's preferences. People were supported to make choices, stay independent, maintain relationships and join activities. The home had a positive and open culture, with systems to monitor quality and learn from problems.
The home was rated Good for Safe, Effective, Caring, Responsive and Well-led. This was the first inspection of the newly registered service. The previous provider's service had been rated Requires Improvement in 2019.
People felt safe
People and relatives told inspectors they felt safe. Staff had safeguarding training and concerns had been investigated and shared with the relevant organisations.
“People and their relatives told us they felt safe.” from the report
Kind and respectful staff
Staff knew people's backgrounds, preferences and communication needs. Inspectors observed staff respecting privacy and encouraging people to do what they could for themselves.
“People were encouraged to maintain their independence and their privacy and dignity was respected.” from the report
Personalised care
Care plans reflected people's individual needs, choices and preferences. People were supported to continue activities and relationships that mattered to them.
“People received personalised care which met their needs and reflected their preferences.” from the report
Good food and healthcare support
People said they enjoyed the food and had enough to eat and drink. Staff monitored nutrition and worked with healthcare professionals when people's needs changed.
“People told us they liked the food and had enough to eat and drink throughout their day.” from the report
Open leadership
People, relatives and staff were involved through meetings and surveys. Managers used audits and regular meetings to identify improvements and learn from incidents and complaints.
“There was a positive and person-centred culture. People using the service had good outcomes.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual needs, choices and risks after they move in?
- 02How do you make sure there are enough suitably qualified staff on each shift, and how quickly are call bells answered?
- 03What activities and outings could my relative take part in, based on their interests and abilities?
- 04How would you support my relative's communication, dietary needs and access to healthcare professionals?
- 05How can relatives raise concerns, and how will we be kept informed about the response?
This was an unannounced comprehensive inspection of the newly registered service, covering all five key questions and infection prevention and control arrangements. This explanation was written from the published report of 21 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lydfords Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2021
Registered with the Care Quality Commission on 17 October 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.