CQC report explained · a residential care home
What the CQC found at Lustrells Vale
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The home had systems to identify and manage risks, protect people from abuse, manage medicines and check the safety of the building and equipment. Inspectors found sufficient staff and safe recruitment checks.
- Effective?
- Good
- Staff had relevant training, supervision and experience. People were supported to make decisions, maintain their health and access health professionals, with dietary needs recorded.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, supported to be independent and encouraged to maintain privacy and relationships.
- Responsive?
- Good
- Care plans were person-centred and reviewed regularly. People were supported with activities, communication, family relationships and complaints.
- Well-led?
- Good
- The registered manager had quality checks, audits and feedback systems in place. Staff, people and relatives were involved in developing the service, and inspectors found an open and positive culture.
What inspectors found, November 2018
Lustrells Vale was rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced comprehensive inspection on 19 and 24 September 2018. Two inspectors observed care, spoke with people, a relative, staff and visiting professionals, and reviewed care plans, medicines records, staff records, rotas, complaints and audits.
The inspectors found that people were protected from abuse and avoidable risks. Medicines were managed safely, staffing levels were sufficient, and the home was clean. Staff understood people's needs, supported their independence and helped them access health care, education, activities and relationships.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the service met the required standards in each area at the time of the inspection.
Promoting independence
People were supported to make everyday choices and take positive risks. Staff helped people build confidence and take part in community life.
“People were supported to maintain and develop their independence as far as possible and encouraged to make decisions on a day to day basis.” from the report
Kind and respectful care
Inspectors saw caring relationships and staff who knew people's preferences and needs. Privacy and dignity were respected.
“We observed staff being kind and respectful to people and they had a good understanding of people's needs, likes and dislikes.” from the report
Personalised support
Care plans reflected people's needs, preferences, communication and important relationships. Activities were chosen around individual interests.
“We saw person-centred care plans that were developed around the person's need's.” from the report
Safe medicines management
The home had procedures for ordering, giving, storing and disposing of medicines. Staff received training and competency checks, and audits were completed.
“People received their medicines safely.” from the report
Quality monitoring
The registered manager used regular audits, staff meetings and feedback to identify learning and make improvements.
“The registered manager had robust quality assurance systems in place to review the quality of the service that was provided.” from the report
Waiting for personal care
minorOne person said they had previously waited for a bath because staff were not available. The manager introduced a rota system in response.
“One person gave an example where they had to wait for a while to have a bath due to staff availability.” from the report
Staff pace caused anxiety
minorFeedback showed that staff sometimes worked at a pace that made one person anxious. The report says staff changed their pace after this was raised.
“I expressed that staff often worked at a fast pace and that made me anxious.” from the report
- 01How do you make sure people can have baths and receive other personal care when staff are busy?
- 02How are decisions about self-managing medicines agreed, recorded and checked?
- 03How often will my relative's care plan be reviewed, and how will they be involved?
- 04How do you make sure activities remain based on each person's interests and choices?
- 05How can my relative or our family raise a concern, and how will you show what action was taken?
This was the home's first unannounced comprehensive inspection and covered all five CQC questions. This explanation was written from the published report of 14 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lustrells Vale
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017
Registered with the Care Quality Commission on 31 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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46 live-in carers within about an hour of Brighton and Hove
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 37 can care for a couple. 10 years' experience on average.
“Lottie showed incredible patience and empathy, adapting her routine to fit in with Mum's moods. Most importantly, Lottie's cheerful manner helped Mum to get some enjoyment out of life.”
“He was infinitely patient with them and got on very well with us to the extent that we now regard him as a personal friend.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.