CQC report explained · a residential care home
What the CQC found at Lumley Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found medicines were managed safely, risks were generally assessed, staffing was sufficient and safeguarding systems were understood. They noted that staff had become complacent about mask use, but action was taken during the inspection.
- Effective?
- Good
- Staff had the training, skills and supervision needed for their roles. People received suitable food and healthcare, although the electronic assessment system was still being reviewed to ensure it captured people's needs fully.
- Caring?
- Good
- This focused inspection did not assess or give a rating for Caring.
- Responsive?
- Good
- Care was personalised and people had choice and control. They were supported with communication, relationships, interests, community activities and everyday living skills.
- Well-led?
- Good
- The provider had improved its oversight, incident review and action planning. However, there was no registered manager in post during the inspection and a new manager was being recruited.
What inspectors found, December 2022
Lumley Residential Home was rated Good; inspectors found kind, safe and personalised care, with some management and record-keeping issues to monitor.
This was an unannounced focused inspection carried out on 20 October, 1 November and 24 November 2022. The inspector spoke with 14 people, contacted 12 relatives, spoke with staff and managers, and reviewed care records, staff files and management records.
The home was rated Good overall. Safe, Effective, Responsive and Well-led were all rated Good. Inspectors found that medicines, staffing, training, safeguarding, activities and care planning had improved since the previous inspection.
There were still some points to watch. Infection control staff had become less consistent with mask use, some complaints may not have been recorded, and the electronic assessment system needed further improvement. There was also no registered manager in post during the inspection.
Safe medicines
Inspectors found that medicines were received, stored, given and disposed of safely. There were also clear arrangements for medicines given when needed.
“People's medicines were appropriately managed. Medicines were safely received, stored, administered and destroyed when required.” from the report
Kind and respectful care
People said they felt safe, and inspectors saw staff treating people with kindness and compassion.
“People said they felt safe. We observed staff interact with people in a kind and compassionate manner.” from the report
Personalised support
Care plans included detailed information about people's needs and preferences. Staff understood how people communicated and supported them to make choices.
“The current care plans were very detailed and person-centred.” from the report
Community involvement
People were supported to follow their interests and take part in activities such as shopping, trips, local events and community activities.
“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report
Improved staff training
Training had improved since the previous inspection, and inspectors found staff had the skills and knowledge needed to carry out their roles safely.
“Staff had the skills and knowledge to carry out their role effectively.” from the report
No registered manager
needs fixingThere was no registered manager in post during the inspection. A manager had left while their application was still being processed, and the regional manager was overseeing the home while recruitment took place.
“At the time of our inspection there was not a registered manager in post.” from the report
Mask use
minorInspectors were only somewhat assured that personal protective equipment was being used consistently. Staff had become complacent about mask use, although this was addressed during the inspection.
“We were somewhat assured that the provider was using PPE effectively and safely.” from the report
Complaint recording
needs fixingThe regional manager believed some concerns and complaints had not been recorded. The home was working to make sure all concerns were captured.
“The regional manager had identified there was some under-reporting and was ensuring all concerns had been captured.” from the report
Electronic assessments
minorThe provider was still improving its electronic assessment system so it would fully record people's needs, reasons for moving to the home and personal history.
“The provider understood the new electronic assessment tool required further enhancement to ensure it fully covered people's needs.” from the report
- 01Who is currently responsible for the home while a new registered manager is being recruited?
- 02What further changes are being made to the electronic assessment system, and how do you check that it records each person's needs fully?
- 03How do you make sure all complaints and informal concerns are recorded and followed up?
- 04How do you monitor staff use of masks and other infection prevention measures?
- 05What changes were made after the previous inspection's concerns about medicines, staff training and quality checks?
This was a focused inspection of Safe, Effective, Responsive and Well-led; Caring was not inspected, and the overall rating was based on these findings and the ratings carried over from the previous inspection. This explanation was written from the published report of 21 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection prevention and control arrangements during the coronavirus pandemic.
This was a targeted inspection on 25 November 2020. Inspectors looked at infection prevention and control because of coronavirus outbreaks in care homes. The visit was announced.
They found systems for safe visiting, social distancing, personal protective equipment and regular coronavirus testing. They were assured that people were being admitted safely and that infection risks were being managed.
The home was inspected but not rated. This report does not give an overall rating or ratings for care quality. It only gives the inspectors' findings about infection prevention and control.
Safe visiting
The home had arrangements to screen visitors before they entered, helping to reduce infection risks.
“Systems were in place to allow safe visiting, including screening visitors before they could enter the building.” from the report
PPE and testing
Staff were using personal protective equipment and regular coronavirus testing was taking place for people living in the home and staff.
“Staff wore personal protective equipment (PPE) to keep themselves and people safe.” from the report
Support during coronavirus
The registered manager and provider were described as actively supporting the wellbeing of people and staff during the pandemic.
“The registered manager and provider proactively supported people and staff wellbeing through the challenges of coronavirus.” from the report
Infection controls
Inspectors were assured that the home had up-to-date infection control arrangements and was managing the risk of outbreaks.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors screened before entering the home now?
- 02How do you make sure staff use PPE safely and effectively?
- 03How often are people living in the home and staff tested for coronavirus now?
- 04What happens if someone is admitted to the home and may have an infection?
- 05How would you manage an infection outbreak, and when was the infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control practices only; it was not a full inspection and the service was not rated. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lumley Residential Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: Inspected but not rated
- April 2020Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- September 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 1 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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47 live-in carers within about an hour of County Durham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.