CQC report explained · a residential care home
What the CQC found at Lulworth
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and personalised care with strong management and no breaches reported.
This was the first inspection since the home was registered in June 2017. Inspectors visited without warning on 22 May 2018. They spoke with people, a relative, staff, managers and health and social care professionals. They also reviewed care records, medicines, staff files, complaints, accidents and quality checks.
The home supported 16 people across two buildings. Inspectors found that people were safe, and that medicines, staffing, infection control, equipment and fire arrangements were managed properly. People received support that matched their needs, including help with health, eating and drinking, communication and decision-making.
Inspectors found staff to be kind and respectful. People were involved in their care, supported to be independent and helped to take part in activities, work, education and community life. Managers were visible and approachable, and people, relatives and staff were involved in improving the home.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service met the required standards at the time of this inspection, although a Good rating is not a guarantee that every experience will be the same.
Personalised support
Care plans included people's histories, relationships, interests and aspirations. Staff knew people's routines and preferences and used this information to provide individual support.
“People's care plans contained details about who they were as an individual, such as their life histories, social relationships and their interests and aspirations.” from the report
Kind and respectful staff
Inspectors saw staff communicate patiently and warmly. Staff respected privacy, dignity and people's choices.
“Staff listened and talked to people in a relaxed, friendly and caring manner.” from the report
Independence and community life
People were supported to make choices and do tasks themselves. They also took part in community activities, education, work and social relationships.
“People had support to follow their interests and take an active part in the wider community.” from the report
Strong partnership working
The home worked with health and social care professionals to understand people's needs and improve their outcomes. This included support with complex health needs.
“Staff worked well with external agencies, such as local authority social and healthcare services and other providers to help co-ordinate people's support so their needs could be effectively met.” from the report
Good oversight
Managers used regular audits, feedback and action plans to monitor safety and quality. Staff, people and relatives were encouraged to contribute.
“There was effective quality assurance and governance systems in place to help identify actions to take to ensure and sustain high standards of quality and safety at the service.” from the report
Recruitment and staffing cover
minorThe home was recruiting staff when inspectors visited. Any staffing shortfalls were being covered by existing staff, so ask how this affects continuity and workload now.
“The service was currently recruiting for staff and shortfalls in staffing levels were being covered by existing staff.” from the report
- 01How many staff vacancies are there now, and are shifts still being covered by existing staff?
- 02How would you support my relative's specific health needs, including any eating, drinking, communication or mobility needs?
- 03How will my relative be involved in planning and reviewing their care?
- 04What activities, education, work or community opportunities could my relative take part in?
- 05How can my relative or our family raise a complaint, and how would it be followed up?
This was a comprehensive, unannounced inspection covering all five CQC questions, and it was the home's first inspection since registration. This explanation was written from the published report of 21 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lulworth
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 1 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.