CQC report explained · a nursing home
What the CQC found at Loveday Kensington
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found effective safeguarding, risk assessment, staffing, medicines and infection control arrangements. They found enough staff to meet people's needs and saw medicines records were completed accurately.
- Effective?
- Outstanding
- People had access to a wide range of health support, including weekly GP visits, physiotherapy and psychotherapy. Staff had detailed training, including support for people living with dementia.
- Caring?
- Outstanding
- Staff treated people with kindness, respect and empathy. People were involved in decisions about their care, meals, routines and support, with a strong focus on dignity and independence.
- Responsive?
- Outstanding
- Care planning began before people moved in and reflected their histories, preferences and goals. Inspectors found an exceptional range of tailored activities, trips and support for relationships, communication and end of life care.
- Well-led?
- Outstanding
- Inspectors found an open, person-centred culture and strong management oversight. Audits, meetings and reviews were used to monitor quality, risks and areas for improvement.
What inspectors found, July 2023
Rated Outstanding overall; inspectors found exceptional care and leadership, with Safe rated Good.
This was the first inspection since the home registered. Inspectors visited on 25 and 27 April 2023. They spoke with people living there, relatives, 21 staff members and three health and social care professionals. They also observed care and reviewed care, medicines, staff and management records.
The home provided nursing and personal care for up to 40 people. At the inspection, 23 people were living there, including people with dementia and people receiving respite care. Inspectors found care was highly personal, kind and flexible. People had strong support with their health, food, activities, communication and end of life wishes.
The overall rating was Outstanding. Effective, Caring, Responsive and Well-led were each rated Outstanding. Safe was rated Good, meaning inspectors found people were safe and protected from avoidable harm, but this area did not reach the higher rating.
Personalised care
The home took time to understand people's histories, preferences and goals. Staff used this information to tailor care and help people continue important parts of their lives.
“There was a significant focus on creating a tailored service to each person and staff spent time communicating with people and their relatives to ensure they understood their needs.” from the report
Health support
People received broad and timely health support. Inspectors saw evidence of improved health and wellbeing, with staff working closely with healthcare professionals.
“People were well supported to live healthier lives and had access to a wide range of healthcare support on site to help manage their health and wellbeing which improved their quality of life.” from the report
Kind and respectful staff
Inspectors observed staff treating people with kindness, dignity and empathy. Staff understood how to support people who were distressed or living with dementia.
“It was clear there was an excellent caring and person-centred culture across the home that exceeded expectations and led to positive outcomes for people.” from the report
Meaningful activities
Activities were based on people's interests and cultural backgrounds. The home arranged individual experiences, trips out, performances and support to maintain relationships.
“There was an exceptional range of resources and events that allowed people to take part in activities and interests that had been tailored to their individual needs and were socially and culturally relevant.” from the report
Strong management
The inspection found robust systems for checking quality, learning from incidents and improving care. People, relatives and staff were highly positive about the management team.
“There were robust systems in place from the management team to ensure high standards of care were provided and maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you use my relative's history, preferences and goals when planning their care before they move in?
- 02What health support would be available for my relative, including physiotherapy, psychotherapy and GP visits?
- 03How would you support my relative if they have dementia, become distressed or find group activities difficult?
- 04Which activities and trips could be tailored to my relative's interests, culture and relationships?
- 05How would you keep me informed about changes in my relative's health, risks or medicines?
This was the home's first comprehensive inspection and covered all five key questions, including infection prevention and control; the home was newly registered so there were no previous ratings to carry over. This explanation was written from the published report of 26 July 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of Loveday Kensington
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2023Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- February 2022
Registered with the Care Quality Commission on 10 February 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Kensington and Chelsea
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 79 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“The interaction she gives my mother is incredible, singing, dancing, taking her to groups, on plenty of walks which mum always loves.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.