CQC report explained · a residential care home
What the CQC found at Lotus House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2019
Lotus House is rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a planned, unannounced inspection on 6 March 2019. One inspector observed care, spoke with people, staff, relatives and other professionals, and checked care records, medicine records, audits and other documents.
The home supports seven adults with learning disabilities. Inspectors found people were safe, treated kindly, involved in decisions and supported to be independent. Staff understood people's needs, supported their health and helped them take part in activities and the local community.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good at the previous inspection in 2016.
People feel safe
People and relatives told inspectors that people felt safe and were comfortable with staff. The home had systems for identifying and reporting possible abuse.
“People were safe and protected from avoidable harm. Legal requirements were met.” from the report
Kind relationships
Staff were described as caring and compassionate. Inspectors also saw that people who did not use words to communicate appeared comfortable with staff.
“Staff were kind, caring and compassionate and knew each person well.” from the report
Personalised support
Support plans recorded people's preferences, interests and choices. Staff worked with people and families to understand how each person wanted to live.
“Each person who lived at Lotus House had a fully person-centred support plan” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure staffing levels and staff skills still match each person's choices and activities?
- 02How will you review my relative's support plan, and how often will they and their family be involved?
- 03How could my relative be supported to manage or learn about their own medicines, if appropriate?
- 04How do people raise complaints or concerns, and how are these recorded and acted on?
- 05What consent arrangements or legal authorisations would apply if my relative could not make a particular decision?
This was a planned, unannounced inspection that considered the overall service and all five CQC questions. This explanation was written from the published report of 24 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lotus House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 13 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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88 live-in carers within about an hour of Bedford
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.