CQC report explained · a residential care home
What the CQC found at Longview Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, up-to-date risk assessments and safe medicines management. Infection control, fire safety and equipment checks were also in place.
- Effective?
- Good
- People’s needs and preferences were assessed, and staff had appropriate training and support. People were supported with nutrition, healthcare, mobility and decisions made under the Mental Capacity Act.
- Caring?
- Good
- Staff treated people with compassion, dignity and respect. Inspectors observed patient support, privacy during personal care and help for people to express choices.
- Responsive?
- Good
- Care plans were detailed and personalised. People were supported with communication, family relationships, activities and end of life care.
- Well-led?
- Good
- The home had clear leadership, regular audits and systems for handling complaints, incidents and safeguarding concerns. Staff, families and health professionals were involved in the service.
What inspectors found, July 2022
Rated Good; inspectors found safe, kind and personalised care, with some activities disrupted during the pandemic.
This was the home’s first inspection since the current provider registered with the CQC. It was unannounced and took place on 04 April 2022. One inspector observed care, spoke with staff, relatives and a health professional, and checked care, medicine, recruitment and management records.
The home provides personal care for up to 28 people living with dementia. There were 27 people living there during the inspection. Inspectors found enough staff, safe medicines management, suitable premises, infection control measures and detailed care plans.
Inspectors saw staff treating people with kindness, patience and respect. People were supported with food, drinks, healthcare, communication, activities and contact with their families. The management team had effective checks to monitor quality and respond to problems.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found consistently good care and management at the time of this inspection, but it is not the same as an Outstanding rating.
Enough staff
Inspectors found staffing levels were sufficient and saw staff respond promptly to people’s needs.
“We observed staff responded to calls promptly and staff had time to carry out their duties.” from the report
Kind dementia care
Staff knew people well and responded calmly when people were anxious or upset. They gave reassurance and respected people’s dignity.
“We observed staff patiently and kindly supporting people when they became anxious or upset.” from the report
Personalised care
Care plans recorded people’s routines, backgrounds, preferences and health needs. Staff used this information to guide daily support.
“Care plans were person centred and detailed people's likes and dislikes and how best to deliver care and support.” from the report
Good partnership working
The home worked with health and social care professionals, and records showed referrals were made when people needed additional support.
“The service worked in partnership with health and social care professionals to ensure people received support to meet their needs.” from the report
Activities had been disrupted
minorThe activity programme had been affected during the COVID-19 pandemic. The home was restarting external activities and looking at further sensory experiences.
“There had been some disruption to the activity programme during the COVID-19 pandemic.” from the report
- 01What activities are now available each week, and how do you adapt them to each person’s interests and dementia needs?
- 02How do you keep families informed about changes in a person’s care, health or daily routine?
- 03How do you check that staffing levels remain enough when people’s needs change or staff are absent?
- 04How are medicines that are prescribed to be taken when required monitored and reviewed?
- 05How will you involve our family member and us in care plan reviews and decisions about their care?
This was the first comprehensive inspection since the current provider registered, and all five key questions were inspected and rated Good. This explanation was written from the published report of 14 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Longview Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Requires improvement
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2019
Registered with the Care Quality Commission on 3 December 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.