CQC report explained · a residential care home
What the CQC found at Longhope Manor
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People told inspectors they felt safe. Medicines were managed safely, recruitment checks were completed, and the home was clean and protected people from abuse and infection.
- Effective?
- Good
- People had access to healthcare professionals and their dietary needs were met. Staff received ongoing training and support, and the home followed the Mental Capacity Act.
- Caring?
- Outstanding
- Inspectors found exceptional care, respectful relationships and a strong focus on wellbeing. People were involved in decisions and supported to keep their independence and control.
- Responsive?
- Outstanding
- Care was highly personalised. Staff and the providers knew people's preferences well and responded quickly to requests, interests and feedback.
- Well-led?
- Outstanding
- The providers were closely involved in daily life and had effective systems for checking quality. Inspectors found a strong culture of improvement, choice and inclusion.
What inspectors found, November 2018
Rated Outstanding; inspectors found exceptional, personalised care, with safe and effective arrangements rated Good.
The unannounced inspection took place on 3 October 2018. The inspector spoke with 11 people living at the home, two relatives and several staff. They reviewed care plans, medicines records, recruitment checks, accident records, complaints and quality checks.
The home was rated Outstanding overall. Caring, responsive care and leadership were rated Outstanding. Safe care and effective care were rated Good. The home had kept its Outstanding rating since the previous inspection in December 2015.
Inspectors found that people had a high level of choice and control. Care was adapted to individual preferences, interests and routines. People could choose how to spend their time, where to eat and, where safe, whether to manage their own medicines.
Since the previous inspection, the home had refurbished many rooms and created a village clubhouse with leisure, learning, internet, spa and restaurant facilities. The report says the home no longer provides nursing care and is registered as a care home without nursing.
Choice and independence
People were supported to make everyday decisions and live with fewer institutional routines. They could choose when to have drinks, where to eat and how to spend their time.
“People had the freedom to explore the home's grounds as and when they chose” from the report
Personalised care
Staff noticed small details about people's preferences and adapted care and activities around them. This included food choices, hobbies and support for personal wellbeing.
“People continued to received care which was highly personalised and responsive.” from the report
Kind and respectful relationships
Inspectors found strong relationships between people, staff and the providers. People's dignity, views and individual lives were respected.
“There continued to be a strong emphasis on people's wellbeing and quality of life.” from the report
Activities and opportunities
The home had expanded its activities and planned to offer learning, leisure and social opportunities through the new clubhouse.
“We want people to have full and exciting lives.” from the report
Leadership and improvement
The providers were present every day and used their close knowledge of the home to monitor quality and make improvements.
“The providers continued to have effective governance in place to monitor the quality of care people received.” from the report
Inspectors raised no specific concerns in this report.
- 01The home no longer provides nursing care. What nursing or clinical support is available if my relative's health needs become more complex?
- 02The village clubhouse was just about to open at the inspection. Which facilities and activities are now available, and how often can residents use them?
- 03How will you decide whether my relative can safely manage some or all of their own medicines?
- 04How will you support my relative's particular food, drink, communication and daily routine preferences?
- 05How can residents or relatives raise a concern, and how are suggestions from the monthly 'Let's Talk' forums followed up?
This was an unannounced inspection covering all five key questions; the home had changed registration since the previous inspection and no longer provided nursing care. This explanation was written from the published report of 3 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Longhope Manor
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- November 2018Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- February 2016OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- May 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 31 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.