What the CQC found at Longacre Care Home Limited

Staff were observed speaking politely, seeking consent and protecting people's privacy. Relatives said staff were kind, helpful and respectful.

“They treat people with dignity and respect.” from the report

Care plans included people's life histories, preferences, choices and communication needs. Staff supported people to maintain independence where appropriate.

“The care plans were person centred and individualised to show the care each person needed.” from the report

The home had an activities programme five days a week, with activities for people who stayed in their rooms. It also provided outings and links with community organisations.

“At this inspection we found people were provided with a range of activities.” from the report

Staff had relevant training, supervision and appraisals. Inspectors saw care and nursing staff working together and found good links with health services.

“The provider and staff worked well with other organisations to provide a coordinated approach to care.” from the report

The home had an open culture and carried out checks on areas including medicines, care plans, staff training, infection control and the environment.

“Audits and checks were carried out regarding infection control, the safe management of medicines, staff training and supervision, care plans, health and safety, the environment, the mealtime experience and care plans.” from the report

The fire and rescue service had required work to improve fire safety. This work had not been completed by the inspection, although a completion date had been agreed.

“At the time of the inspection this had not yet been completed but the provider had agreed a date for this to be completed.” from the report

The home was recruiting two more registered general nurses. The provider had decided not to admit more people until more staff were recruited.

“The provider was recruiting two more RGNs and the registered manager said a decision had been made by the provider to not admit more people to the home until more staff were recruited.” from the report

A belt used to stop someone sliding from a chair had not been formally risk assessed. Two arrangements involving restraint also needed formal best-interests decisions. The manager confirmed these matters were addressed after the inspection.

“The risks of this had not been formally assessed and recorded.” from the report