CQC report explained · a residential care home
What the CQC found at Long Lane Farm
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found safeguarding systems, risk assessments, emergency plans, safe recruitment and safe medicines systems. The home was clean and staff numbers observed during the inspection were appropriate.
- Effective?
- Good
- Staff had relevant training and regular supervision. People's needs were assessed and reviewed, health professionals were involved, and people were supported with food, healthcare and decision-making.
- Caring?
- Good
- Inspectors observed kind interactions and found that people were treated with dignity and respect. People were involved in choices and supported to communicate, make decisions and maintain independence.
- Responsive?
- Good
- Care plans contained information about people's individual needs and were regularly reviewed. A varied activity programme was in place, and systems were available for complaints and end of life wishes.
- Well-led?
- Good
- The manager understood the service and staff understood their responsibilities. Audits, feedback, meetings and partnership working were used to monitor and improve the home.
What inspectors found, January 2019
Long Lane Farm rated Good; inspectors found safe, kind and well-organised care, with staff mentioning some short-term staffing pressure.
This was an unannounced scheduled inspection on 08 January 2019. Two inspectors reviewed records and spoke with people living at the home, a relative, a professional, staff and the manager. They also checked care, staff and management records.
The home provided personal care to four people. Inspectors found people were protected from abuse and avoidable harm, medicines were managed safely, and the environment was clean and monitored. Staff understood people's needs and supported their choices, independence, privacy and dignity.
Care plans were regularly reviewed and included people's needs, preferences and activities. Inspectors saw kind interactions, involvement from health professionals and systems for handling complaints, accidents and safeguarding concerns. Audits and feedback were used to monitor the home.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The previous inspection also rated the home Good in every area.
Kind and respectful care
People were treated with kindness, privacy and dignity. Staff also supported people to communicate and remain independent.
“Care was delivered to people in the privacy of their bedrooms or bathrooms. Staff spoke to people with kindness and treated people with dignity” from the report
Individual activities
The home provided a varied activity programme based on people's choices, with pictorial information to help people understand their plans.
“A varied and detailed activities programme had been developed for all of the people living in the service.” from the report
Good oversight
The manager and staff understood their roles. Audits and recorded actions showed that the home was monitored.
“The provider had developed effective ways of auditing and monitoring the service.” from the report
Staffing pressure mentioned
minorSome staff said the home was short staffed and relied on overtime and cover from other homes. The manager said the home was fully staffed, and inspectors observed appropriate staffing numbers.
“At the minute [we are] short staffed, but managing. People do overtime and staff from other homes cover.” from the report
- 01Some staff said they were short staffed. What are the current staffing numbers on each shift, and how often is cover needed from other homes?
- 02How do you check that staff remain competent to administer medicines safely?
- 03How are people's activity choices recorded and reviewed when their needs or interests change?
- 04How are relatives involved in reviewing care plans and decisions about people's care?
- 05What actions are recorded when audits identify a problem, and how do you check that the action has been completed?
This was an unannounced comprehensive inspection covering all five key questions; inspectors spoke with two people, one relative and one professional and checked a limited sample of records. This explanation was written from the published report of 22 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Long Lane Farm
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.