CQC report explained · a residential care home
What the CQC found at 58 The Village
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that abuse risks were understood, individual risks had management plans, medicines were managed safely and there were enough suitable staff. Infection control and accident reporting were also found to be appropriate.
- Effective?
- Good
- People's physical, social and mental health needs were assessed. They were supported with food, healthcare, communication and daily choices, and staff received induction, training, supervision and appraisals.
- Caring?
- Good
- Staff were kind, respectful and compassionate. People and their relatives were involved in care decisions, privacy and dignity were respected, and independence was encouraged.
- Responsive?
- Good
- Care plans reflected people's needs, preferences, goals and communication methods. People were supported with relationships, activities, community involvement and complaints.
- Well-led?
- Good
- The home had a registered manager and systems to monitor quality and safety. Feedback was gathered from people, relatives, staff and professionals, and the provider worked with other organisations.
What inspectors found, November 2018
London Borough of Greenwich - 58 The Village was rated Good; inspectors found safe, kind and person-centred care, with all five areas rated Good.
This was an unannounced comprehensive inspection on 19 September 2018. One inspector spoke with one person, three relatives, the manager, staff and a visiting health professional. They also observed care and checked care plans, staff files, medicines records, audits and other records.
The home supported five people at the time, in a building designed for up to six adults and older adults with learning disabilities. Inspectors found that people were protected from abuse, risks were assessed, medicines were managed safely and staffing levels met people's needs.
People received kind and respectful care. They were involved in decisions, supported to stay healthy, encouraged to be independent and helped to take part in activities and community life. The home had systems for checking quality and acting on problems.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The previous inspection on 27 April 2016 also rated the service Good, and inspectors said the evidence continued to support that rating.
Safe medicines support
Medicines records, storage and staff competency checks were found to be safe. People who self-medicated had assessments and guidance in place.
“Medicines were managed safely.” from the report
Kind and respectful staff
Inspectors observed friendly relationships between people and staff. People were treated with respect and their privacy and dignity were protected.
“People were supported by staff that were kind, respectful and compassionate.” from the report
Independence and choice
People were supported to make everyday choices and develop skills such as cooking, travelling, gardening and managing money.
“People were supported and encouraged to achieve the most they could get out of life and their independence was promoted.” from the report
Activities and community life
People were supported to take part in activities that interested them, including drama, gardening, art, day centres and BMX events.
“People were encouraged to participate in activities that interested or stimulated them.” from the report
Quality checks
The provider used audits, meetings and feedback to monitor the home. Inspectors found that identified issues were addressed promptly.
“There were systems in place to monitor and assess the quality and safety of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan if their needs changed?
- 02How do you support people with different communication needs, including the use of pictures, easy-read information or communication aids?
- 03What activities and community opportunities would be available for my relative?
- 04How would you support my relative to develop or keep their independence, including with medicines, cooking or travelling?
- 05How do you involve relatives and health professionals when reviewing care or responding to health changes?
This was an unannounced comprehensive inspection covering the home, the care provided and all five CQC question areas. This explanation was written from the published report of 22 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 58 The Village
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 16 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Greenwich
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 87 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
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