CQC report explained · a residential care home
What the CQC found at Living Life (UK) Limited t/a the Banyan Tree - 53 Bostock Avenue
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Outstanding
- People were involved in understanding and managing their own risks. Staffing could be increased when people were distressed or anxious, and medicines were handled carefully.
- Effective?
- Good
- Staff had personalised training and worked closely with mental health, social care, education and other services. People received strong support with their health and nutritional needs.
- Caring?
- Outstanding
- Staff were compassionate and respectful. People were supported to express their views, maintain privacy and dignity, and become more independent.
- Responsive?
- Good
- Care plans were individual, regularly reviewed and updated when needs changed. People were supported with their interests, education, employment and personal goals.
- Well-led?
- Good
- Leadership was described as strong and open. The home used audits, feedback and incident reviews to monitor quality and make improvements.
What inspectors found, April 2018
Rated Outstanding; inspectors found exceptionally caring, safe and personalised support, with effective, responsive and well-led care rated Good.
This was a comprehensive inspection on 30 January and 7 February 2018. The inspector visited the home, spoke with people, relatives, staff, the manager and healthcare professionals, and reviewed care plans, staff files, medicines, audits and other records.
The inspectors found that people were supported to make their own decisions and take positive risks safely. Staffing could increase during periods of distress. Medicines were managed sensitively, care was tailored to each person, and staff worked closely with outside services.
People were described as being treated with compassion, respect and dignity. Their care plans reflected their goals, interests and changing needs. The home had a strong leadership team and systems to monitor quality. The overall Outstanding rating means the service was judged to be consistently much better than the standard CQC expects.
Individual risk support
People helped design their own risk assessments and were supported to make safe decisions while keeping as much independence as possible.
“Each person had their own unique risk assessment which they were involved in designing.” from the report
Kind and respectful care
Inspectors found staff were exceptionally caring. People’s privacy, dignity, choices and preferred ways of communicating were respected.
“Staff were passionate about providing exceptional care for people.” from the report
Support for independence
Care was focused on helping people achieve personal goals, including independent living, education, employment and community involvement.
“People's care plans focussed on their whole life goals and worked towards achieving them.” from the report
Personalised staff training
Training was built around the needs of the people living at the home. Staff received supervision and guidance to improve their practice.
“Staff training was developed around the needs of the people that use this service” from the report
Strong partnership working
The home worked proactively with health, social care, education and other services to provide consistent support.
“There is a cohesive and structured approach to working with other organisations to ensure people receive consistent care” from the report
Open leadership
The manager and provider welcomed feedback, reviewed incidents and used audits to check the quality of care.
“The registered manager and the provider had a number of quality assurance systems in place to review the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's individual risks while still supporting their independence?
- 02How would staffing levels change if my relative became distressed or anxious?
- 03What support would my relative receive to manage their medicines independently, if they were able to do so?
- 04How would you help my relative work towards their personal goals, including education, employment or independent living?
- 05Which outside health and social care services would be involved in my relative's support, and how would information be shared?
This was a comprehensive inspection covering all five questions, with a visit to the home and telephone calls to relatives. This explanation was written from the published report of 17 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Living Life (UK) Limited t/a the Banyan Tree - 53 Bostock Avenue
2 rated inspections over 2 years: the service has held its Outstanding rating throughout.
- April 2018Outstandingcurrent ratingstayed OutstandingSafe: OutstandingEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
Read what inspectors found at Living Life (UK) Limited t/a the Banyan Tree - 53 Bostock Avenue →
- February 2016OutstandingSafe: OutstandingEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 14 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.