CQC report explained · a residential care home
What the CQC found at Liversage Court Residential Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2021
Liversage Court Residential Home: inspected but not rated; inspectors found strong infection-control arrangements during a significant coronavirus outbreak.
This was an unannounced, targeted inspection on 28 January 2021. It was carried out because there had been a significant coronavirus outbreak. Inspectors looked at infection prevention and control.
Inspectors found that staff had training in using protective equipment and coronavirus infection control. They saw staff using protective equipment correctly. The home had updated policies, regular cleaning, testing arrangements and controls on visitors.
The home was inspected but not rated. This was not a full inspection of the service, so the report does not provide an overall quality rating or ratings for most care areas.
Protective equipment
Staff had training in putting on and removing protective equipment. Inspectors saw that it was available throughout the home and used according to current guidance.
“Staff had received training in donning and doffing personal protective equipment (PPE), and we saw this was accessible throughout the home and staff used it in accordance with the most up to date guidance.” from the report
Safer visiting
The home had arranged a separate building for safe visits. It also provided a place for staff to change and shower, reducing the risk of infection being brought into the home.
“The registered manager had arranged for a log cabin to be built at the back of the home.” from the report
Cleaning and hygiene
The home employed three cleaners each day, and care staff cleaned frequently touched surfaces after the cleaners left.
“The home was clean and they employed three cleaners each day. When the cleaners left, care staff continued to clean frequent touch points.” from the report
Updated infection controls
Inspectors found that the infection-control policies were current and that audits showed actions had been taken to maintain standards.
“The infection control policy was up to date. We reviewed audits which reflected actions had been taken to maintain the standards within the home.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection-control arrangements are in place now, and how have they changed since the inspection on 28 January 2021?
- 02How are visitors currently allowed into the home, and what arrangements are available for visits?
- 03How often are staff tested for coronavirus, and what happens if a staff member or resident tests positive?
- 04How do you maintain social distancing in the older building, where inspectors said it was difficult to zone and cohort areas?
- 05How do you check that cleaning of frequently touched surfaces and other infection-control actions are being completed?
This was an unannounced targeted inspection of infection prevention and control during a significant coronavirus outbreak; the service was inspected but not rated. This explanation was written from the published report of 26 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Liversage Court Residential Home was rated Good; inspectors found safe, kind and personalised care, with occasional staffing pressure at mealtimes.
This was a comprehensive inspection carried out on 19 and 21 December 2018. The first day was unannounced. Inspectors spoke with people living there, relatives, staff and health professionals, and checked care, medicine and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were treated with dignity, involved in decisions, supported to stay independent and helped to take part in activities in the home and local community.
The home had systems for managing risks, medicines, staffing, cleanliness and complaints. Inspectors noted that two people sometimes felt there were not enough staff at mealtimes, and some people wanted more choice for evening meals. The overall rating was unchanged from the previous Good rating in 2016.
Kind and respectful care
Inspectors saw staff spending time with people and treating them as individuals. People were supported with dignity and good humour.
“Staff clearly respected each person as an individual, supporting them with kindness and good-humour.” from the report
Personalised support
Care plans described people's routines, preferences, abilities and goals. Staff knew how people wanted to be supported and reviewed plans when needs changed.
“People's care plans were detailed, containing information about how they liked to be supported, their daily routines and preferences.” from the report
Activities and independence
People chose from group and individual activities, trips and local events. The home also supported people to continue domestic routines and use technology.
“This meant people were empowered and supported to have control and independence as much as possible.” from the report
Strong safety and medicines systems
Risks were reviewed, medicines records had no gaps and the home used checks to reduce the risk of accidents and infection.
“Records relating to people's medicines were clear with no gaps in recording.” from the report
Staffing at mealtimes
minorTwo people said there were sometimes not enough staff at mealtimes. The manager knew about this and was recruiting more staff.
“Two people said there were sometimes not enough staff at mealtimes.” from the report
Evening meal choice
minorThe food was generally viewed positively, but two people said they wanted more variety for their evening meal.
“Two people said they would prefer more variety for their evening meal.” from the report
- 01How many staff are normally available at mealtimes, and what has changed since two people reported occasional shortages?
- 02What evening meal choices are now available, and how are residents involved in planning the menu?
- 03How will you involve my relative in reviews of their care and make sure their routines and preferences are kept up to date?
- 04What activities and trips are available for someone with my relative's interests, mobility or communication needs?
- 05What progress has been made with the planned conservatory, medicines management changes and improvements to care reviews?
This was a comprehensive inspection, including a national review of oral health support; all five ratings were assessed and the first day was unannounced. This explanation was written from the published report of 16 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Liversage Court Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Liversage Court Residential Home →
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Liversage Court Residential Home →
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 14 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £1,020 to £1,260 a week. 62 can care for a couple. 12 years' experience on average.
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