CQC report explained · a nursing home
What the CQC found at Little Heath Reablement & Support Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, medicines, staffing, recruitment and infection control were managed safely. Emergency evacuation plans were in place and accidents were reviewed for learning.
- Effective?
- Good
- People’s needs, abilities and goals were assessed before and after admission. Staff were trained and supported, and worked with health professionals to provide coordinated care.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff encouraged people to make decisions, maintain independence and take part in planning their care.
- Responsive?
- Good
- Care records reflected people’s needs and preferences and were reviewed regularly. Staff responded to changes in health, mobility and mental health, and people knew how to complain.
- Well-led?
- Good
- Inspectors found clear leadership, regular audits, staff feedback systems and effective partnership working. Staff said they felt supported and respected.
What inspectors found, February 2023
Little Heath Reablement & Support Centre was rated Good; inspectors found safe, caring rehabilitation support with strong leadership.
This was the home’s first inspection since it registered in October 2021. It was an unannounced, planned inspection on 11 January 2023. Inspectors spoke with people, relatives and staff, and reviewed care, medicines, recruitment, maintenance and management records.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found enough staff, safe medicines systems, suitable infection control and good risk management. People’s care was personalised and focused on helping them regain independence.
Staff were trained and supported. Inspectors found good communication with health and social care professionals, including weekly meetings. The home had systems for complaints, feedback, audits and learning from incidents.
Focus on independence
Care was centred on helping people regain skills and confidence before returning home or moving to future care.
“The staff team were empowered to contribute fully to support a person-centred model of care.” from the report
Good professional teamwork
The home held weekly meetings with health and care professionals to review people’s health and progress.
“These meetings ensure that we are providing more holistic and well-coordinated care.” from the report
Kind and respectful care
Inspectors saw staff showing warmth, respect and genuine interest in people’s wellbeing. People were supported to make choices and keep their privacy.
“The staff showed warmth and respect when interacting with people.” from the report
Strong staff support
Staff received induction, ongoing training and regular supervision. They said managers supported their development and wellbeing.
“The staff told us they received supervision and felt supported within their role.” from the report
Good risk and medicines management
People’s risks were assessed and reviewed. Medicines were stored, administered and recorded through established systems.
“People were supported by staff who followed systems and processes to administer, record and store medicines safely.” from the report
Some admissions were more unwell than expected
needs fixingSome people admitted for reablement were found on arrival to be very unwell and needing end of life care. Staff and health professionals acted quickly, but families should ask how suitability is checked before admission.
“However, on admission it became evident this was not the case and they were very unwell and end of life care.” from the report
- 01How do you decide before admission whether someone is suitable for reablement?
- 02What happens if someone arrives needing end of life care rather than rehabilitation?
- 03How will you measure and share the person’s reablement goals and progress during their stay?
- 04How do you maintain staffing levels when there is sickness or annual leave?
- 05How will the family be involved in discharge planning and decisions about future care?
This was the first comprehensive, unannounced inspection of the newly registered service and covered all five CQC questions. This explanation was written from the published report of 15 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Little Heath Reablement & Support Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Little Heath Reablement & Support Centre →
- October 2021
Registered with the Care Quality Commission on 21 October 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.