CQC report explained · a residential care home
What the CQC found at Lister Avenue
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, August 2017
Lister Avenue was rated Good; inspectors found safe, kind and personalised care, with some records and housekeeping issues to improve.
This was an unannounced inspection on 19 July and 3 August 2017. Inspectors spoke with people living at the home, a relative, staff and health care professionals. They also observed care and checked care, medicine, staff and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and were happy with the care. Inspectors found enough staff, safe medicines systems, suitable training, respectful care and a varied programme of activities.
There were some weaknesses. Care records were difficult to follow, and more information was needed with medicine records. Domestic stores were not clean or well organised, and minor infection control issues had not been identified through checks. These issues were acted on during or after the inspection, and the home still met all relevant fundamental standards.
The home was rated Good overall, the same as at the previous inspection in July 2014. This means inspectors judged the service to be performing well, although there were areas where improvements were needed.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise and report possible abuse. Risk assessments and evacuation plans were in place.
“Everyone we spoke with told us they felt safe living at Lister Avenue.” from the report
Kind and respectful staff
Inspectors saw staff treat people as individuals, offer choices and support independence. Privacy and dignity were respected during personal care.
“We saw staff interacted with people in a positive way.” from the report
Activities and choice
People could choose meals and activities, prepare food or shop if they wished, and take part in home-based and community activities.
“People had access to a varied programme of activities which provided regular in-house stimulation, as well as trips out into the community.” from the report
Staff knew people's needs
Staff received induction, regular training and supervision. Health care professionals said staff worked hard and supported people in a personalised way.
“The front line support staff are very good and work hard to meet the needs of the service users in a personalised and appropriate manner.” from the report
Care records were hard to use
needs fixingCare files contained information about people's needs and risks, but the information was difficult to find. Staff said some information was split between paper files and an electronic system.
“However, we found the care files were not easy to follow and it was difficult to find information.” from the report
Medicine records needed more detail
needs fixingMedicines were stored and given safely, but inspectors said some additional information should be kept with the medicine administration records to help staff make decisions.
“Although we found more information could be with the MAR to ensure staff had all the information required to make decisions regarding medications.” from the report
Domestic stores needed improvement
minorDomestic stores had peeling paint, damaged shelving, old equipment and poor organisation. They were refurbished during the inspection.
“However, we found the domestic stores in each house required improvements, paint was peeling off the walls, the shelving was badly damaged, items of old equipment was stored in the rooms and they were not well organised and were not kept clean.” from the report
Minor infection control checks
minorThe home's monitoring systems had not identified minor infection control issues. The issues were dealt with immediately.
“However, minor infection control issues we identified at the inspection had not been identified but were actioned immediately.” from the report
- 01Has the computerised care record system been fully introduced, and can staff now find all key information about a person's needs quickly?
- 02What extra information is now kept with medicine administration records, and how is this checked?
- 03How are infection control checks carried out, and how do managers make sure minor issues are identified promptly?
- 04Have the domestic stores remained clean, organised and in good repair since the inspection?
- 05How are people's views used when planning activities, meals and support towards independent living?
This was an unannounced comprehensive inspection covering all five questions and the overall rating; all five ratings remained Good from the previous inspection in July 2014. This explanation was written from the published report of 16 August 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lister Avenue
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
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Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
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