CQC report explained · a residential care home
What the CQC found at Linford House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood safeguarding procedures, risks were recorded and staffing levels were adjusted when needed. Medicines were safely managed and inspectors were assured about infection prevention and control.
- Effective?
- Good
- People’s needs were assessed before they moved in and staff had training relevant to learning disabilities, autism, mental health and other needs. Staff supported healthcare access, nutrition and decision-making.
- Caring?
- Good
- Staff knew people’s histories, preferences and cultural needs. People were involved in decisions, and staff respected their privacy, dignity, independence and personal space.
- Responsive?
- Good
- Care plans reflected people’s choices and changing needs. The home used easy-read, pictorial, signing and other communication methods, and supported relationships, interests and complaints.
- Well-led?
- Good
- Managers and staff shared a person-centred approach. Regular audits, meetings, feedback and partnership work were used to monitor the service and improve care.
What inspectors found, July 2021
Rated Good; inspectors found safe, kind and personalised care with strong staff support and management.
This was the home’s first inspection since it registered in 2019. One inspector visited on 2 June 2021, gave 48 hours’ notice, reviewed care and management records, and spoke with managers, support workers and health and social care professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that staff knew people well, supported their choices and worked with other professionals to meet their needs.
The home had suitable staffing, safe medicines systems and good infection control arrangements. Care plans, risk assessments and communication methods were personalised. Managers used audits, feedback and meetings to check quality and make improvements.
Consistent staffing
The home had a permanent team who knew people well and did not use agency staff. Managers were available around the clock for support and advice.
“The service was well-staffed with a permanent, established staff team who knew the person using the service well.” from the report
Personalised communication
Staff adapted how they communicated so people could understand information and take part in decisions about their care.
“The provider had the resources to share information and communicate with people in a variety of formats including easy-read, pictorial, British Sign Language, Makaton and keyboard communication devices.” from the report
Respect and choice
People helped shape their care plans and risk assessments. Staff supported people to make choices and respected their privacy and personal space.
“People were involved in all aspects of their care and support and their views continually sought.” from the report
Strong oversight
Managers completed regular audits and spot checks, kept records up to date and discussed learning with staff.
“The provider and care manager carried out weekly, monthly, and annual audits to check the service was running effectively in all areas.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt staffing levels if my relative’s needs changed or they needed extra support?
- 02How would you communicate with my relative if they need easy-read information, pictures, signs or another communication method?
- 03How are my relative’s views included in their care plan and risk assessments?
- 04What activities and community opportunities are currently available, following the COVID-19 restrictions described in the report?
- 05How would you support my relative to make decisions if they lacked capacity for a particular decision?
This was the first full inspection of the newly registered home and covered all five CQC key questions, including infection prevention and control. This explanation was written from the published report of 27 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Linford House
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019
Registered with the Care Quality Commission on 17 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Leicestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 82 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“Together Earther and I supported her to die at home with great dignity and compassion and him to continue with life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.