CQC report explained · a residential care home
What the CQC found at Linear Park Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were safe. This included PPE, testing, visiting, cleaning, social distancing, shielding and admissions.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Linear Park Residential Care Home was inspected but not rated; inspectors were assured that infection risks during the COVID-19 pandemic were being managed safely.
This was an announced, targeted inspection on 15 January 2021. It looked only at infection prevention and control because of the COVID-19 pandemic.
Inspectors were assured that the home used personal protective equipment correctly, had enough supplies, followed testing and visiting procedures, and admitted new people safely. They also found that the home was clean and hygienic.
The home supported people to keep in touch with family and friends using technology. Staff followed shielding and social distancing guidance, and support bubbles helped reduce anxiety and support relationships.
PPE and staff training
Staff had received infection control training and were observed using PPE correctly. PPE supplies and safe areas for removing and disposing of it were available.
“Staff had received appropriate training and guidance in infection prevention and control (IPC) and were observed to follow correct procedures in the use of personal protective equipment (PPE).” from the report
Clean environment
Inspectors found the home clean and hygienic, with regular cleaning schedules being followed.
“The home was kept clean and hygienic with regular cleaning schedules adhered to.” from the report
Testing and safe admissions
The home used available COVID-19 testing for people living there and staff. New admissions were supported safely.
“The service made effective use of available COVID-19 testing for both people living at the home and staff.” from the report
Family contact
The home followed visiting procedures and helped people keep regular contact with family and friends through technology.
“Staff reassured people throughout the pandemic and provided them with the support they needed to maintain regular contact with family and friends through the use of technology.” from the report
Inspectors raised no specific concerns in this report.
- 01How are infection prevention and control procedures monitored now?
- 02How do you make sure staff continue to use PPE correctly?
- 03What testing arrangements are currently in place for residents and staff?
- 04How do you manage visits and help residents keep in contact with family and friends?
- 05How are new residents supported safely when they move into the home?
This was a targeted inspection of infection prevention and control practices only; the home was inspected but not rated overall. This explanation was written from the published report of 17 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Linear Park Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with only minor cleanliness concerns.
This was an unannounced comprehensive inspection on 1 August 2018. The inspector looked around the home, spoke with people living there, relatives, staff and managers, and checked care plans, medicines, recruitment, training, complaints and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from avoidable harm, received suitable care and medicines, and were treated with kindness, dignity and respect.
The overall Good rating continued from the previous inspection in February 2016. Inspectors found that earlier improvements to medicine management had been maintained. They also found a small number of stained wheelchairs, which were cleaned after this was raised.
Medicines managed safely
The home had maintained improvements made after the previous inspection. Medicines were given at the right times, stored safely and supported by suitable records and staff checks.
“Whilst improvements were made at the time of the last inspection we checked during this inspection whether the improvements had been sustained and found that they had.” from the report
Kind and respectful care
People described staff as kind and respectful. Inspectors saw staff taking time to communicate properly, understand people's interests and protect their privacy.
“People were treated with kindness and compassion.” from the report
Personalised support and activities
Care plans included people's needs, preferences and routines. The home offered group activities, individual pastimes and support to go out with family and friends.
“Care plans were developed using a person-centred approach.” from the report
Good oversight
Managers used regular checks and action plans to monitor care, medicines, records, the environment and infection control. The report says improvements were made within the planned timescales.
“Records showed that improvements were made in a timely way in line with the action plans.” from the report
Some wheelchairs were stained
minorInspectors found a number of wheelchairs stained with spillages. The wheelchairs were cleaned after this was raised with the manager.
“We did however identify a number of wheelchairs which were stained with spillages.” from the report
- 01How do you check that wheelchairs and other equipment are cleaned promptly after spillages?
- 02How do you make sure medicines that must be given at specific times, or when needed, are administered and recorded correctly?
- 03How will you involve my relative and our family in reviewing their care plan and changing it when their needs change?
- 04Which activities would suit my relative's interests, and what individual support is available if they do not want to join group activities?
- 05How do you assess staffing levels when people's needs or the number of people living at the home change?
This was an unannounced comprehensive inspection covering all five questions, and the ratings continued from the previous inspection in February 2016. This explanation was written from the published report of 1 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Linear Park Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Linear Park Residential Care Home →
- September 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Linear Park Residential Care Home →
- March 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 9 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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