CQC report explained · a residential care home
What the CQC found at Lindum House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, January 2018
Lindum House was rated Good; inspectors found safe, kind and personalised care, with strong involvement from people and families.
The inspection was unannounced and took place on 6 December 2017. One inspector and an Expert-by-Experience visited. They spoke with people living there, relatives, staff and the manager. They also checked care plans, staff files, training records and the home’s checks.
The home supported 18 people with learning disabilities, although it was registered for up to 20. Inspectors found enough staff, safe medicines arrangements, suitable recruitment checks and plans to manage risks. Staff were trained and supported, and people were helped with food, health care and their legal rights.
People described staff as kind and respectful. They were supported to make choices, stay independent, keep in touch with family and take part in activities. The home had a stable staff team, listened to feedback and used checks to improve care.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection.
Safe staffing and medicines
Inspectors found enough staff to meet people’s needs. Staff were trained to give medicines safely, and medicines were stored and monitored appropriately.
“There were sufficient numbers of staff on duty to keep people safe.” from the report
Kind and respectful care
Staff had warm relationships with people and responded promptly to requests. They respected privacy, dignity and personal choices.
“The atmosphere of the service was vibrant, warm and welcoming.” from the report
Personalised support
Care records included people’s health, personal, social and spiritual needs. Staff supported people’s preferences, independence and individual ways of communicating.
“People's care records provided detailed information about their needs and how they were to be supported.” from the report
Activities and community life
People were supported to take part in varied activities, including shopping, leisure activities, day centres, church activities and trips.
“We saw people had a busy weekly programme of activities.” from the report
Listening and improvement
People, relatives and staff could give their views through meetings and surveys. The management team used audits and acted when improvements were needed.
“People, their relatives and staff were actively involved in developing the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative’s needs before they move in?
- 02How do you support people to make choices and remain independent while managing risks?
- 03How would you support my relative’s communication style, cultural needs and personal preferences?
- 04What activities and community opportunities would be available for my relative?
- 05How are relatives involved in care reviews and raising concerns?
This was an unannounced inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 25 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lindum House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 16 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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44 live-in carers within about an hour of Swindon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,280 a week. 34 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.