CQC report explained · a residential care home
What the CQC found at Lindly House Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, February 2021
Inspected but not rated; inspectors found good infection control, visiting arrangements and support for people during the pandemic.
This was an announced, targeted inspection on 21 January 2021. It looked at infection prevention and control because of the coronavirus pandemic.
Inspectors said they were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, cleaning and possible outbreaks safely. The home had a visiting hub and helped people keep in touch with relatives using video calls.
Staff had up-to-date infection control training and checks were made to see whether they followed the guidance. Staff also continued activities to support people's mental wellbeing and received support with anxiety.
The home was inspected but not rated. This means the inspection did not give a full overall quality rating or a rated assessment of all five areas of care.
Visiting arrangements
The home had a visiting policy shared with relatives and created a temporary visiting hub to help people stay safe.
“There was a visiting policy in place, which was shared with relatives.” from the report
Keeping in touch
Staff helped people use technology, including video calls, to maintain contact with loved ones.
“Staff helped people to utilise technology to maintain contact with their loved ones such as, video calls.” from the report
Infection control training
Staff had current infection control training, including on protective equipment, and their practice was checked.
“Staff had received up to date training on infection control procedures, including Personal Protective Equipment (PPE).” from the report
Mental wellbeing
Activities continued during the pandemic to reduce isolation and support people's mental wellbeing.
“Staff had continued to provide activities to help reduce social isolation and to promote people's mental wellbeing during the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are the visiting policy and visiting arrangements working now?
- 02How often are staff's infection control and protective equipment practices checked?
- 03How are people and staff being tested, and what happens if there is a suspected outbreak?
- 04What activities are currently available to reduce social isolation and support mental wellbeing?
- 05Have the cleaning and social distancing arrangements described in the report changed since the inspection?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 13 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Rated Good; inspectors found safe, caring and well-managed care, with no serious risks or concerns identified.
This was an unannounced inspection on 22 January 2019. Inspectors spoke with four people using the service, two relatives, the manager and two staff. They observed care and reviewed care plans, medicines records, accident reports, audits and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, supported by enough staff, given medicines safely and protected from infection. They also found suitable care planning, staff training, support with food and drink, access to health professionals and respectful care.
The home was also found to support people's choices, independence, communication needs and personal preferences. Complaints systems, quality checks and feedback arrangements were in place. The rating stayed Good, as it had been at the previous inspection in January 2016.
Prompt support
Inspectors found that people did not have to wait for support and that call bells were answered quickly.
“Call bells were answered promptly and people received the support they needed.” from the report
Individual care
Care plans reflected people's needs, preferences and life histories. Staff followed plans and sought health professional advice when needed.
“Assessments and care plans were completed and relevant health professional advice had been sought where required.” from the report
Choice and independence
People could make choices about daily life and were encouraged to do things for themselves where possible.
“People were supported to make choices and to maintain their independence.” from the report
Respectful care
Inspectors observed warm and friendly interactions. Staff protected people's privacy and treated them with dignity.
“We saw staff being discreet when speaking with people and maintaining their privacy” from the report
Staff time when cooking
minorOne relative said staff might have less time for caring when the cook was not on duty and staff had to prepare meals.
“Sometimes the cook is not on duty and staff have to cook instead and maybe they have less time for caring then.” from the report
More books requested
minorOne person said they enjoyed reading but would have liked a few more books available.
“I love to read and have access to books, there could be a few more here that would be nice.” from the report
- 01How do you make sure people still receive enough care when the cook is not on duty and staff are preparing meals?
- 02What books, activities and other interests are currently available for residents?
- 03How are changes in a person's risks, care needs and preferences recorded and shared between staff?
- 04How quickly are call bells usually answered, and how do you monitor this?
- 05How can residents and relatives raise concerns, and how are complaints followed up?
This was an unannounced inspection that looked at the overall quality of the home and rated all five key questions. This explanation was written from the published report of 19 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lindly House Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.