CQC report explained · a residential care home
What the CQC found at Lindale Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infection, using PPE safely, supporting social distancing and accessing testing. They also found that the infection prevention and control policy was up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection control arrangements during a targeted visit.
Inspectors visited the home on 30 October 2020. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found arrangements for visitor screening, temperature checks, personal protective equipment, social distancing, staff changing clothes and deep cleaning. People were also supported to stay safe when going out.
The home was rated "Inspected but not rated" overall and for Safe. This means the visit checked infection control measures but did not provide a full quality rating.
Visitor screening
Visitors were screened on arrival, including a health questionnaire and temperature check. PPE could also be provided.
“On arrival to the home visitors completed a Covid-19 health screening questionnaire.” from the report
Cleaning and hygiene
The home had bought specialist equipment for deep cleaning, including areas that were difficult to clean.
“Specialist cleaning equipment had been purchased to complete deep cleans of the environment.” from the report
Infection prevention
The home used several measures to reduce the spread of infection, including disinfecting visitors' outdoor shoes and changing staff clothes between shifts.
“Visitors stood on the foot bath mat and their outdoor shoes were disinfected before entering the home to prevent the transmission of infection.” from the report
Inspectors raised no specific concerns in this report.
- 01Do you still screen visitors with a health questionnaire and temperature check?
- 02How do you provide and monitor the safe use of PPE for visitors and staff?
- 03How often are deep cleans carried out, including in areas that are difficult to clean?
- 04How are people supported to maintain social distancing in the home's limited space?
- 05How do you access testing for people living in the home and for staff?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; it did not provide ratings for the wider areas of care. This explanation was written from the published report of 13 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2019
Rated Good; inspectors found safe, kind and personalised care, with effective care improving since the previous inspection.
This was an unannounced, planned inspection on 05 June 2019. One inspector spoke with people living at the home, relatives and staff, and checked care, medicines, recruitment and management records.
The inspectors found enough staff, safe medicines arrangements and suitable recruitment checks. People were supported with their health, meals, choices and independence. Staff treated people with kindness and helped them stay connected with family, friends and the local community.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. The Effective rating improved from Requires Improvement at the previous inspection. The overall rating was already Good at the previous inspection in 2016.
Safe medicines
People received their medicines on time. Staff were trained, medicines were stored safely and daily checks were carried out.
“People received the right medication at the right time and staff had been trained to give medication safely.” from the report
Choice and independence
People were supported to make decisions and develop their skills. Staff promoted independence by stepping back when people could complete tasks themselves.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Kind staff
People and relatives spoke positively about the staff's caring approach. Staff spent time with people rather than only completing care tasks.
“Staff spent time talking to people and engaging them in activities rather than completing tasks.” from the report
Community activities
People had opportunities to work, attend college and use day centres. Individual activity plans helped people build relationships and avoid social isolation.
“People had individual activity plans which enabled them to access the local community and develop relationships with others.” from the report
Quality oversight
The manager and senior staff carried out checks on areas including medicines, fire safety, care plans and the kitchen.
“There were systems in place to monitor the quality of the service and the support people were receiving.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently support each person to make choices and become more independent?
- 02How do you check that medicines are given safely and on time?
- 03What activities, college, work or community opportunities are available to people now?
- 04How do you support people with specific risks such as choking or mobility needs?
- 05Was the planned new kitchen installed, and what other improvements have been made since the inspection?
This was an unannounced inspection of the care, accommodation and management of the home, covering all five CQC questions; the previous overall rating was Good, while Effective had previously been Requires Improvement. This explanation was written from the published report of 28 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lindale Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Lindale Residential Care Home →
- June 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Lindale Residential Care Home →
- September 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 24 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
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“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
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