CQC report explained · a nursing home
What the CQC found at Lime Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found appropriate risk assessments, safe medicines practice, enough staff and suitable recruitment and safeguarding systems.
- Effective?
- Good
- Staff had suitable training, supervision and knowledge of people's needs. People were supported with consent, nutrition, health appointments and legally required mental capacity processes.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in decisions about their care and encouraged to remain as independent as possible.
- Responsive?
- Good
- Care was personalised to people's needs, preferences and routines. Staff responded to requests, supported activities and had a complaints process.
- Well-led?
- Good
- People, relatives and staff were involved in decisions about the service. The provider used audits, feedback and meetings to monitor and improve care.
What inspectors found, January 2019
Lime Court was rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was an unannounced, comprehensive inspection on 4 December 2018. Inspectors spoke with people using the service, relatives, staff and the manager. They observed care and reviewed care records, staff files, medicines, training and management records.
Inspectors found that people were safe. Risks were assessed and reviewed, medicines were given safely, infection control systems were in place and there were enough suitably trained staff. Staff knew how to report abuse and respond when things went wrong.
People were treated with kindness, dignity and respect. Staff supported choice, independence and personalised routines. The home involved people and relatives in care planning, responded to health needs and used feedback and audits to monitor quality.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home had also been rated Good at the previous inspection in December 2015, so the overall rating remained Good.
Safe medicines
Inspectors saw staff explaining medicines to people and checking that they were taken as prescribed. Records, storage and disposal arrangements were in place.
“People received their medicines safely and as prescribed.” from the report
Skilled staff
Staff had relevant training and regular supervision. Inspectors found that staff understood people's care and support needs.
“Staff had received appropriate training and had the skills they required to meet people's needs.” from the report
Kind and respectful care
People and relatives said staff were kind and caring. Staff respected privacy and encouraged people to do what they could for themselves.
“People were supported and treated with dignity and respect; and involved as partners in their care.” from the report
Personalised support
Staff knew people well and adapted support to individual routines, preferences, activities and interests.
“We found that staff knew people well and were focussed on providing personalised care.” from the report
Open management
People, relatives and staff could share their views, and the provider used meetings, questionnaires and audits to monitor the service.
“Feedback was collated from meetings, questionnaires and informal discussion and used to develop service provision.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's individual risks and care plan after they move in?
- 02What training and supervision will the staff supporting my relative have?
- 03How will my relative be involved in decisions about meals, routines, activities and health care?
- 04How will you support my relative to remain independent and maintain their preferred routines?
- 05How are relatives kept informed and how are complaints or concerns followed up?
This was an unannounced comprehensive inspection covering all five CQC questions, including observations, discussions and reviews of care, medicines, staffing and management records. This explanation was written from the published report of 9 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lime Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.