CQC report explained · a residential care home
What the CQC found at Lifstan Way Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2018
Lifstan Way Care Home was rated Good overall; inspectors found safe, kind and person-centred care, with some medicine records not fully completed.
This was an unannounced, comprehensive inspection on 17 April 2018. One inspector reviewed care files, staff records, rotas, medicine arrangements, meeting notes and quality checks. They spoke with people, staff, managers and relatives.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable training, appropriate risk management and good support with medicines, health, food and mental health recovery.
People were involved in their care planning and supported to make choices and live as independently as possible. Staff were described as kind and respectful. Activities included local trips, college courses and support to follow personal interests.
There were some unexplained gaps in medicine administration records. The report says people had received their medicines, staff had forgotten to sign the records, and management had investigated and taken action. The overall Good rating continued from the previous inspection in January 2016.
Sufficient staffing
Inspectors found staffing levels were enough to meet people's individual needs safely. They also saw staff spending quality time with people.
“There was enough staff to meet people's needs safely.” from the report
Kind and respectful care
Staff knew people well and treated them with kindness and compassion. People's privacy, dignity and preferred choices were respected.
“People were addressed by their preferred names and staff interacted with people in a kind and compassionate way” from the report
Support for independence
People were encouraged to make choices and do as much as possible for themselves. Staff supported safe risk-taking and meaningful lives.
“People were supported to be as independent as possible.” from the report
Personalised activities
People were supported to follow their interests, try new things and take part in activities in the home and wider community.
“People were provided with the opportunity to try new things or do things they enjoyed and to socialise with others.” from the report
Open management
Staff and relatives said management was approachable. The home used meetings, surveys and audits to seek views and monitor quality.
“The registered manager actively sought the views of people who used the service and others.” from the report
Medicine signing gaps
minorSome medicine administration records had unexplained gaps because staff had forgotten to sign them. Inspectors were told the medicines had been given, and management had investigated and taken action.
“The medication administration records (MARS) we looked at were completed appropriately however we did find some unexplained gaps.” from the report
- 01What checks are now in place to make sure every medicine administration record is signed?
- 02What happens if a medicine record is incomplete or a signature is missed?
- 03How will you involve my relative in reviewing their care plan and decisions about their support?
- 04What activities and community opportunities would be available for my relative's interests and goals?
- 05How can my family raise a concern, and how will we be kept informed about the response?
This was an unannounced comprehensive inspection covering the overall service and all five CQC questions; the previous inspection on 13 January 2016 was also rated Good. This explanation was written from the published report of 10 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lifstan Way Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Registered with the Care Quality Commission on 6 December 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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