CQC report explained · a residential care home
What the CQC found at Lennox Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, visiting, admissions and outbreak management.
- Effective?
- Good
- This area was not assessed or rated in this targeted inspection.
- Caring?
- Good
- This area was not assessed or rated in this targeted inspection.
- Responsive?
- Good
- This area was not assessed or rated in this targeted inspection.
- Well-led?
- Good
- This area was not assessed or rated in this targeted inspection.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection prevention and control during a COVID-19 outbreak.
This was an announced, targeted inspection on 25 February 2021. Inspectors checked infection prevention and control arrangements after a COVID-19 outbreak affecting three people.
Inspectors were assured that the home was managing visitors, admissions, testing, PPE, social distancing and cleaning safely. People who tested positive were supported to isolate, and zoning was used to keep affected areas separate.
The home was inspected but not rated. This report does not give an overall rating or ratings for the other areas of care.
Separate areas during the outbreak
The home used zoning and separate dining areas to reduce contact between people in different parts of the building.
“The registered manager had successfully implemented zoning at the home which had enabled those who tested positive for the virus to be looked after on a self-contained floor of the home.” from the report
PPE arrangements
Staff were seen using PPE properly. There were dedicated areas for changing and several stations for disposing of used equipment.
“We saw staff wearing personal protective equipment (PPE) appropriately.” from the report
Extra support for people
Extra staff were used so people, including those living with dementia, could receive more one-to-one reassurance and help with activities.
“To help reassure and support people the registered manager had over staffed the home for every shift.” from the report
Cleaning and ventilation
Inspectors found the home clean. Daily cleaning covered frequently touched and high areas, and windows were kept open where possible.
“The home was clean and some ornaments had been removed to minimise cleaning areas.” from the report
Inspectors raised no specific concerns in this report.
- 01How are the zoning and separate dining arrangements used if there is another infection outbreak?
- 02How often are staff trained and checked on PPE and infection control procedures?
- 03How does the home support residents with dementia if visiting is restricted?
- 04How are cleaning duties and frequently touched areas monitored across every shift?
- 05What are the current visiting arrangements?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 10 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Lennox Lodge was rated Good; inspectors found safe, kind and person-centred care across all five areas.
This was an unannounced inspection on 17 and 19 September 2019. One inspector spoke with six people, four relatives and 11 staff, and also spoke with two visiting professionals after the inspection. Records, medicines, care plans, staff files, complaints and quality checks were reviewed.
Inspectors found that people were protected from abuse, risks were assessed and medicines were managed safely. Staffing levels, recruitment checks, staff training and fire safety arrangements were also found to be suitable. People received support with food, health appointments and decisions about their care.
People described staff as kind and respectful. Care plans reflected people's needs, interests and preferences. There were activities, trips out and support for people who preferred individual time. The home had systems for handling complaints, learning from incidents and checking the quality of care.
The home was rated Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating and the same rating in each area as at the previous inspection, published on 30 December 2016.
Kind and respectful staff
Staff knew people well and supported their dignity, privacy, choices and independence. Relatives and professionals also spoke positively about the staff.
“People were treated with dignity and respect and staff were kind to people.” from the report
Personalised support and activities
Care plans included people's histories, interests, likes and dislikes. People could join activities, spend time individually with staff, go into the garden or go on outings.
“People were supported to go out on local visits and to use the garden.” from the report
Learning from incidents
The home reviewed falls and identified that more happened around supper time. It added a part-time staff member for that period, and later audits showed falls had reduced then.
“Subsequent falls audits showed that falls had decreased around supper time.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure medicines that are refused or given late are followed up and recorded on the computer system?
- 02What activities and one-to-one support would be available for my relative, including if they preferred not to join group activities?
- 03How often would my relative's care plan and risk assessments be reviewed, and how would we be involved?
- 04How would you support my relative if their needs changed and they needed nursing care?
- 05What dementia, diabetes and end of life training have staff completed recently?
This was an unannounced planned inspection covering all five CQC key questions, with both the accommodation and care reviewed; all five ratings carried over as Good from the previous inspection. This explanation was written from the published report of 22 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lennox Lodge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.