CQC report explained · a residential care home
What the CQC found at Leighton House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Medicines were stored, checked and administered safely, and risk assessments covered people's care, the environment and community activities. The unsafe medicines administration found at the previous inspection had improved.
- Effective?
- Good
- Staff had relevant induction, training and supervision. People were supported with nutrition, specialist diets, health appointments and decisions under the Mental Capacity Act.
- Caring?
- Good
- Inspectors observed kind and compassionate staff who respected people's privacy, independence, choices and usual routines. People and relatives described staff as trustworthy, reliable and friendly.
- Responsive?
- Good
- Care plans were individualised and updated during stays. The home offered activities suited to people's interests and could respond to urgent respite requests.
- Well-led?
- Outstanding
- Managers were approachable and supported staff well. Extensive audits, meetings, specialist staff champions and involvement from families and people using services were used to improve care.
What inspectors found, March 2018
Rated Good overall, with Outstanding leadership; inspectors found safe, kind and personalised respite care.
This was an announced inspection covering all five CQC areas. Inspectors visited on 26 and 27 February 2018, spoke with people using the home, relatives, the manager and staff, and checked care, medicines, staff records and management records.
The home provides short-term respite accommodation for up to five adults with a learning disability or Autism. Inspectors found that care was safe, effective, caring and responsive. Staff supported people's usual routines, choices, communication methods and activities.
The home was rated Outstanding for being well-led. Managers used audits, meetings and feedback to improve the service. A medicines problem found at the October 2015 inspection had been corrected by this inspection.
Medicines safety
The home had corrected the medicines problems found at the previous inspection. Storage temperatures and medicines records were checked and found to be safe.
“At this inspection records were maintained and we saw temperatures were within the manufacturers guidelines.” from the report
Kind and respectful care
Staff built positive relationships, respected people's privacy and supported them to remain as independent as possible.
“We observed staff at various times during the two days. Staff were kind, caring and compassionate.” from the report
Personalised support
Care plans reflected people's communication methods, routines, choices, culture and support needs. People were encouraged to take part in familiar activities and life skills.
“Plans of care were developed with the person, family members and relevant professionals.” from the report
Strong leadership and improvement
Managers used audits, action plans, meetings and feedback to improve the service. People and families had several ways to influence how the home developed.
“The registered manager and other managers regularly audited many aspects of the service provided.” from the report
DoLS applications still awaiting outcomes
needs fixingAt the inspection, six people were waiting for the outcome of applications under the Deprivation of Liberty Safeguards. Ask how these applications were followed up and what arrangements are now in place.
“There were seven people who had received a DoLS and six people were awaiting the outcome of an application.” from the report
New care planning system still being introduced
minorThe home was developing and beginning to use a computer-based care planning system. Families should check whether it is now fully in use and how they can see or contribute to records.
“We saw the development of the system so far and saw that this will involve people who use the service far more in their Care.” from the report
- 01What is the current position on the six Deprivation of Liberty Safeguards applications that were awaiting outcomes?
- 02Is the new Iplanit care planning system now fully in use, and how can families view and contribute to care information?
- 03How will you make sure medicines are checked when my relative arrives for respite and when they leaves?
- 04How would you support my relative if the home was full and emergency respite was needed?
- 05How will you follow my relative's usual routines, communication methods, diet, activities and preferred staff?
This was an announced inspection covering all five questions and the overall rating, based on observations, discussions and records checked at the home. This explanation was written from the published report of 29 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Leighton House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Outstanding
- November 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2015
Registered with the Care Quality Commission on 20 August 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Rochdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.