CQC report explained · a residential care home
What the CQC found at Legra Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable risk assessments, enough staff, appropriate recruitment checks, infection control measures and safely managed medicines.
- Effective?
- Good
- Staff had training, induction, supervision and appraisals. People received support with food, drink and healthcare, and the environment was adapted to meet their needs.
- Caring?
- Good
- Staff knew people well and respected their choices, privacy, dignity and independence. People were supported to keep in touch with family and friends.
- Responsive?
- Good
- Care was personalised and plans were reviewed regularly. People were supported with activities, community links, complaints and end-of-life wishes.
- Well-led?
- Good
- The home had a registered manager, supportive staff teamwork and systems for gathering people's views. Regular audits were used to monitor and improve the service.
What inspectors found, August 2018
Legra Residential Care Home was rated Good, with inspectors finding safe, kind and personalised care across all five areas.
The inspection was unannounced and took place on 7 August 2018. One inspector spoke with people, managers and care staff, observed care, and reviewed care files, staff recruitment records, audits and policies.
The home was rated Good overall. Safe, Effective, Caring, Responsive and Well-led were all rated Good. Inspectors found enough staff, safe medicines arrangements, suitable training, respectful care, personalised support and regular checks on quality.
The home was caring for 15 people, although it could accommodate up to 17. The previous inspection also rated the home Good, and inspectors said there was no evidence of serious risks or concerns.
People felt safe
People told inspectors they felt safe, and staff understood how to identify and report possible abuse. Risk assessments were kept up to date.
“People told us that they felt safe living at the service.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were administered by trained staff, records were complete and regular audits were carried out.
“We reviewed medication charts and saw that these were all completed correctly.” from the report
Respectful, individual care
Staff knew people's preferences and histories. People were supported to make choices about daily routines, care and activities, while their dignity was protected.
“Staff knew people well including their preferences for care and their personal histories.” from the report
Good support with health and nutrition
People received support with eating, drinking and healthcare. The home worked with healthcare professionals, including a GP practice and dementia nurse specialist.
“People were supported to access healthcare.” from the report
People's views led to changes
The manager gathered feedback through meetings and questionnaires and used it to make changes, including changes to the menu and room arrangements.
“This showed that the management listened to people's views and responded accordingly to improve their experience at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess my relative's needs before admission, and how will we be involved in their care plan?
- 02How do you decide how many staff are needed on each shift, and when would agency staff be used?
- 03How would you support my relative's particular healthcare, nutrition or dementia needs?
- 04What activities and community visits could be arranged around my relative's interests?
- 05How would you record and respect my relative's wishes about end-of-life care?
This was an unannounced inspection of the overall service, covering all five CQC questions, and all five ratings remained Good. This explanation was written from the published report of 31 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Legra Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- June 2011
Registered with the Care Quality Commission on 8 June 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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51 live-in carers within about an hour of Southend-on-Sea
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Most charge £960 to £1,200 a week. 44 can care for a couple. 12 years' experience on average.
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