CQC report explained · a residential care home
What the CQC found at Lee Mount Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Lee Mount Residential Home was inspected but not rated; inspectors found good infection control, visiting arrangements and activities.
This was an announced, targeted inspection on 8 February 2022. Inspectors looked mainly at infection prevention and control during the COVID-19 pandemic, and asked about staffing pressures.
The home was clean and well ventilated. Staff used protective equipment correctly, testing was available, and the home followed arrangements for safe visiting and infection control.
People were supported to keep in touch with family and friends. Staff also involved people in individual and group activities. The service was inspected but not rated, so this report does not give a graded overall rating.
Clean environment and protective equipment
The home was clean and well ventilated. Staff used protective equipment correctly, and regular audits were carried out.
“The home was clean and well ventilated. Staff wore PPE correctly. Regular audits took place to ensure standards were maintained.” from the report
Family contact
The home supported visits as well as video and telephone contact with family and friends, following government guidance.
“Visiting arrangements followed government guidance ensuring people kept in contact with family and friends through internal visits as well as video and phone calls.” from the report
Activities and wellbeing
Staff involved people in planning activities and offered both individual and group events.
“Staff prioritised people's wellbeing involving them in planning, and participating in, a varied programme of activities and events on an individual and group basis.” from the report
Infection testing
The home had systems for regular testing of staff, visitors and people living there, in line with guidance.
“Systems were in place for regular testing of staff, visitors and people who used the service, in line with current guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any current staffing pressures, and could they affect people's care?
- 02How often do you audit cleaning, ventilation and infection control, and what happens if an audit finds a problem?
- 03What visiting arrangements are currently available for families, including during an outbreak?
- 04How are testing and protective equipment managed for staff, visitors and people living in the home?
- 05How are activities planned around each person's interests and wellbeing?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured about the home's infection prevention and control during a coronavirus outbreak.
This was an announced, targeted inspection on 11 November 2020. Inspectors looked at infection prevention and control because the home had a coronavirus outbreak.
Inspectors found good practice. The home used government testing, worked with the local authority infection control team and other health professionals, and kept the environment clean, hygienic and well ventilated.
People isolating in their rooms received regular contact and support. Staff helped people keep in touch with family and friends by telephone and video calls. The manager also carried out wellbeing checks with people, relatives and staff.
The home was inspected but not rated. This means the report does not provide an overall rating or ratings for the wider quality of care.
Testing and outbreak response
The home used the government testing scheme and worked with infection control specialists and other health professionals to manage the outbreak.
“The service was working with the local authority IPC team and other health professionals in managing the outbreak.” from the report
Clean environment
Inspectors found the building clean, hygienic and well ventilated. Regular audits were used to check infection control standards.
“The environment was clean, hygienic and well ventilated.” from the report
Support during isolation
Designated staff kept regular contact with people who were isolating in their rooms.
“Designated staff provided care and support to people isolating in their rooms maintaining regular contact with them.” from the report
Contact with families
Staff helped people stay in touch with relatives and friends using telephone and video calls.
“Staff supported people to keep in touch with family and friends through telephone and video calls.” from the report
Wellbeing checks
The manager regularly checked on people, relatives and staff, giving them an opportunity to discuss how they felt.
“The manager carried out regular wellbeing checks on people, relatives and staff providing an opportunity for them to discuss how they were feeling” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently testing people who use the service and staff for infections?
- 02What arrangements are in place to manage an outbreak, and which health professionals would support the home?
- 03How would my relative keep in touch with family if they had to isolate in their room?
- 04How do you keep the environment clean, hygienic and well ventilated, and what do your regular audits show?
- 05How do you carry out wellbeing checks with residents, relatives and staff during an outbreak?
This was a targeted inspection of infection prevention and control and did not rate the wider quality of the service. This explanation was written from the published report of 26 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lee Mount Residential Home
6 rated inspections over 4 years: the service has improved, from Inadequate to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2020Inspected but not ratedSafe: Inspected but not rated
- December 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- September 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2017Requires improvementup from InadequateSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- February 2017Inadequatedown from Requires improvementSafe: InadequateEffective: InadequateCaring: GoodResponsive: InadequateWell-led: Inadequate
- March 2016Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- July 2015InadequateSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Inadequate
- October 2013
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- March 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 13 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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