CQC report explained · a residential care home
What the CQC found at Leawood Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found well-managed risk assessments, safe recruitment, enough staff, secure medicines and suitable infection-control arrangements.
- Effective?
- Good
- People's needs and choices were assessed and care plans were reviewed. Staff were trained and supported, people received help with food and drink, and healthcare professionals were involved when needed.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff involved people in decisions and supported independence, privacy and family relationships.
- Responsive?
- Good
- Care was personalised to people's needs, communication and interests. Inspectors found a good range of activities and evidence that complaints and suggestions led to changes.
- Well-led?
- Good
- The management team was described as visible, approachable and responsive. Audits, meetings and reviews were used to identify problems and improve the service.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and personalised care, with only a minor concern about dementia-friendly colours.
This was an unannounced inspection on 4 and 5 June 2019. Inspectors spoke with people living in the home, relatives, staff and health professionals. They observed care and lunch, and checked care plans, medicine records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, their health needs were monitored, medicines were given as prescribed and there were enough staff to meet people's needs.
People and relatives spoke positively about the staff and management. Inspectors saw kind and respectful care, support for people's independence, personalised activities and good responses to complaints and changing needs.
The home was rated Good at its previous inspection in 2016 and remained Good in 2019. Inspectors noted that some areas had been refurbished, but the corridors did not use dementia-friendly colours.
Safe staffing and recruitment
Most people said there were enough staff and they did not wait long for help. Recruitment checks were completed to make sure staff were suitable.
“There was evidence of safe recruitment practices in place. Pre-employment checks were carried out to make sure staff were suitable for the role.” from the report
Kind and respectful care
Inspectors observed staff treating people kindly and respectfully. People were involved in their care and supported to remain as independent as possible.
“We observed staff closed doors and spoke quietly when offering personal care.” from the report
Personalised activities and choice
The home offered activities, outings and clubs linked to people's interests. Staff helped people join in and took steps to reduce isolation.
“There was a good variety of activities on offer for people.” from the report
Responsive management
People and relatives said the manager was visible and approachable. The home used feedback and complaints to make changes.
“Staff and relatives felt the management team were visible, open and responsive.” from the report
Dementia-friendly design
minorThe corridors did not have dementia-friendly colours. The manager said the decoration helped people recognise where they were, but this is something to discuss if your relative has dementia.
“The home did not have dementia friendly colours in corridors” from the report
- 01How do you support people with dementia to find their way around the home, given that the corridors do not have dementia-friendly colours?
- 02How do you decide whether staffing levels need to change when people's needs increase?
- 03How are care plans reviewed with residents and their families, and how often?
- 04What activities and outings would be available for my relative's particular interests and abilities?
- 05How would you respond if my relative or our family raised a complaint about food, clothing or another part of their care?
This was an unannounced planned inspection that looked at all five CQC questions, including the care provided and the home environment. This explanation was written from the published report of 26 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Leawood Manor
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Registered with the Care Quality Commission on 29 March 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.