CQC report explained · a residential care home
What the CQC found at Lawn Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control. They found that PPE, testing, cleaning, social distancing and the infection control policy were being used appropriately.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured about infection prevention and found support for people's wellbeing.
This was an announced, targeted inspection on 19 October 2020. It looked at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was using PPE safely, supporting testing, following social distancing and shielding rules, and keeping its infection control policy up to date. Cleaning of frequently touched surfaces took place three times a day.
People were supported to go out safely and were offered monthly COVID-19 tests. Staff also provided activities in the home and continued helping people work towards their goals.
The home was inspected but not rated. This means the visit did not give an overall quality rating or ratings for all five areas.
Infection control
Inspectors were assured that the home had measures to reduce the risk of infection, including PPE, testing, cleaning and an up-to-date policy.
“We were assured the service were following safe infection prevention and control procedures to keep people safe.” from the report
Safe community access
People were given PPE and guidance to help them go out safely during the pandemic.
“People were supported to access the community safely.” from the report
Support for wellbeing
Staff provided activities in the home and continued helping people build confidence and skills towards their goals.
“Staff had worked hard to support people's wellbeing during the pandemic by providing in-house activities.” from the report
Flexible testing
People were offered monthly COVID-19 tests, with the timing considered around their wishes and circumstances.
“The registered manager considered when testing happened at the home and tried to make this as flexible as possible for people.” from the report
Further development identified
minorInspectors signposted the provider to resources to develop its approach. The report does not explain what specific improvement was needed.
“We have also signposted the provider to resources to develop their approach.” from the report
- 01What infection prevention and control changes have been made since the inspection?
- 02How are people currently offered COVID-19 or other relevant testing, and how is the timing made flexible?
- 03How do you support people to access the community safely?
- 04What activities are available to support people's wellbeing?
- 05How are people supported to continue working towards their personal goals and develop skills?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was inspected but not rated and did not assess the other four key questions. This explanation was written from the published report of 3 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Lawn Court is rated Good overall; inspectors found kind, safe care and Outstanding responsiveness, although the home is larger than current best-practice guidance.
This was an unannounced, comprehensive inspection over two days. The inspector spoke with people living at the home, relatives and staff. They reviewed care, medicine and recruitment records, training information and quality checks.
The home supported adults with mental health needs, including some people with substance misuse difficulties or autism. Inspectors found enough staff, safe medicine arrangements, good health support and kind relationships. People were involved in decisions and were supported to be independent.
The strongest area was Responsive, rated Outstanding. Staff helped people build confidence, use community services, maintain relationships and pursue work, volunteering, hobbies and travel. The overall Good rating means the inspectors found the service consistently met the required standards, with no breaches reported.
Personalised support
Staff tailored support to people's preferences, health needs and goals. Inspectors found that wellbeing and independence were central to the service.
“The management and staff team went above and beyond to ensure that people's care and preferences met their expectations, with people's wellbeing and independence being at the heart of the service.” from the report
Kind relationships
Inspectors observed warm interactions and found that staff understood people well. People and relatives said staff were respectful and encouraging.
“People received kind and compassionate care. People and relatives told us staff treated them with kindness and we observed friendly interactions throughout the inspection.” from the report
Larger than current guidance
minorThe home was registered for up to 18 people and was described as larger than current best-practice guidance. Inspectors said the building and its design reduced the possible negative impact.
“This is larger than current best practice guidance.” from the report
- 01How would you support my relative's personal goals, interests and community activities?
- 02How often are agency staff used on night shifts, and how do you make sure they know each person's needs?
- 03How would you help my relative understand and manage their medicines, including any move towards self-medication?
- 04How would you adapt communication if my relative became distressed or found it hard to communicate?
- 05How would my relative be involved in planning future care, including end of life wishes if their circumstances changed?
This was an unannounced comprehensive inspection of the care home, covering accommodation and nursing or personal care; the report says CQC only inspects regulated personal care and related wider social care. This explanation was written from the published report of 15 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lawn Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- November 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- February 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016
Registered with the Care Quality Commission on 15 March 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.