CQC report explained · a residential care home
What the CQC found at Laverneo
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm. Staffing, risk assessments, medicines, infection control and incident reporting were all judged safe.
- Effective?
- Outstanding
- People experienced very good health and wellbeing outcomes. Staff worked closely with health professionals, used detailed care plans and received training tailored to people's needs.
- Caring?
- Outstanding
- Staff treated people with kindness, dignity and respect. People were fully involved in their care and supported to make choices, build friendships and become more independent.
- Responsive?
- Good
- Care plans reflected people's preferences, histories, goals and wishes. People were supported to enjoy hobbies, activities and community life, and information such as the complaints policy was available in an easy-read format.
- Well-led?
- Good
- The registered manager had strong oversight of the home, and records and audits were up to date. A new provider's reporting system was still being embedded, although inspectors found it supportive and effective.
What inspectors found, June 2019
Rated Outstanding; inspectors found exceptional, compassionate care, with safe, responsive and well-led services rated Good.
This was the first time the home had been rated. One inspector carried out an announced inspection on 17 April 2019. They spoke with the four people living there, a relative, staff and health and social care professionals. They also checked care plans, risk assessments, medicines records, training and quality checks.
Inspectors found a homely and inclusive service. Staff knew people well, supported their choices and helped them become more independent. People had strong relationships with staff, took part in community activities and were supported to improve their health and wellbeing.
The home was rated Outstanding overall. Effective care and caring were rated Outstanding. Safe, responsive and well-led were rated Good. The report says the change of provider had not affected people's day-to-day care.
Kind, familiar staff
Staff had supported people for several years and knew their preferences well. Inspectors found strong, trusting relationships and a genuinely homely atmosphere.
“Staff interacted with people warmly and with evident knowledge of their preferences.” from the report
Exceptional outcomes
Staff worked proactively with health professionals and used tailored support to improve people's health, communication and confidence.
“People's outcomes were consistently better than expected compared to similar services.” from the report
Choice and independence
People helped plan their care, followed their interests and took part in activities in the local community. Staff supported people to gain skills and pursue their own goals.
“People were encouraged to live full lives and to be independent.” from the report
Safe care
Inspectors found detailed risk assessments, suitable staffing, safe medicines management and regular checks of medicines and staff competence.
“Medicines were managed safely and in line with good practice.” from the report
Strong management
The manager knew people's needs well and maintained accurate records and effective quality checks. Staff morale was high and turnover was low.
“Records were accurate, up to date and person-centred.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you maintain the continuity of staff who know each person well?
- 02How are people's health action plans, hospital passports and annual health checks kept up to date?
- 03How do you support each person to develop independence and take part in activities they choose?
- 04How has the new provider's management reporting and audit system developed since this inspection?
- 05How are each person's longer-term and end of life wishes recorded and reviewed?
This was an announced, planned inspection covering the care, accommodation and all five CQC questions; it was the first time the home had been rated. This explanation was written from the published report of 25 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Laverneo
Each visit the CQC has published, newest first, back to the day the home was registered.
- June 2019Outstandingcurrent ratingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: GoodWell-led: Good
- April 2018
Registered with the Care Quality Commission on 30 April 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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46 live-in carers within about an hour of Sunderland
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,210 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.