CQC report explained · a residential care home
What the CQC found at Lavender Hills Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including PPE, testing, cleaning, safe admissions, visiting and outbreak planning. They also found enough staff and confirmed that vaccination requirements were being met.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Lavender Hills Care Home was inspected but not rated; inspectors found good infection control and enough staff during the COVID-19 review.
The inspection took place on 28 January 2022. It was announced one day beforehand and focused on infection prevention and control during the COVID-19 pandemic, as well as staffing pressures.
Inspectors found up-to-date COVID-19 policies, testing for people, staff and visitors, safe visiting arrangements, enough personal protective equipment and appropriate use of it. The home was clean and tidy, and staff had infection control training.
The home had enough staff at the time of the inspection. Inspectors were assured that people were admitted safely, infections were being managed, and required non-exempt staff and visiting professionals were vaccinated.
This inspection did not give a rating. 'Inspected but not rated' means the report records what inspectors checked, but it is not an overall judgement of the home's quality or a new rating for all five areas.
Up-to-date pandemic planning
The home had policies, guidance, contingency plans and risk assessments for managing COVID-19. These had been updated as guidance changed.
“A range of policies and guidance was available to manage the COVID-19 pandemic.” from the report
Effective infection control
Inspectors found suitable PPE, staff using it correctly, infection control training and checks on handwashing and PPE procedures.
“Staff were observed wearing PPE appropriately at all times during the inspection.” from the report
Safe visiting arrangements
Visits were taking place in line with the guidance, including arrangements for essential care givers, people at the end of life and screened pod visits.
“Visits for people who used the service were taking place in line with the current guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are your COVID-19 contingency plans and infection control policies being kept up to date now?
- 02What testing arrangements are currently in place for residents, staff and visitors?
- 03How do you make sure there are enough staff if there is an outbreak or staff absence?
- 04What visiting arrangements are currently available, including for essential care givers and people at the end of life?
- 05How do you check that staff are using PPE and washing their hands correctly?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it was not a full inspection and the service was not rated. This explanation was written from the published report of 24 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2021
Inspected but not rated; inspectors found good infection control and visiting arrangements during the targeted COVID-19 check.
Inspectors visited on 9 March 2021. This was an announced, targeted inspection during the coronavirus pandemic. It looked at infection prevention and control measures, rather than the full range of care quality.
Inspectors were assured that infection risks were being managed. This included visitor arrangements, use of personal protective equipment, testing, social distancing, safe admissions, cleaning and outbreak planning.
The home had updated visiting procedures, supplies of lateral flow tests for nominated visitors and a separate visiting area. Staff had regular pandemic training and worked with local infection control nurses.
The service was inspected but not rated. This means the report does not give an overall quality rating or full ratings for the five areas of care.
Visiting arrangements
The home had clear visiting procedures, a separate area for putting on and removing protective equipment, and a good supply of protective equipment.
“The provider had a clear visiting policy and procedures in place in relation to relatives and friends, staff and visiting professionals.” from the report
Staff preparation
Staff received regular training about the pandemic and protective equipment. The home also worked with local infection control nurses.
“Staff had received regular training about the pandemic and use of PPE.” from the report
Information for residents
The home provided information in an easy-read format to help residents understand the pandemic and protective equipment.
“Easy read information about the pandemic and use of PPE had been provided for people living in the home.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control measures are in place now, and how have they changed since the inspection on 9 March 2021?
- 02What are the current arrangements for family visits, including testing and protective equipment?
- 03How do you manage admissions and possible infection outbreaks?
- 04How do you make sure staff receive regular training on infection prevention and protective equipment?
- 05Can you provide the home's latest full inspection rating and report?
This was an announced targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 8 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Lavender Hills Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2021Inspected but not ratedSafe: Inspected but not rated
- May 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- September 2012
Registered with the Care Quality Commission on 19 September 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.