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CQC report explained · a residential care home

What the CQC found at Laurel Grove

Requires improvementpublished 25 January 2024, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Laurel Grove.

The story over the years

Every inspection of Laurel Grove

2 rated inspections over 5 years: the service has slipped, from Good to Requires improvement.

  1. January 2024Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. October 2018Good
    Safe: GoodEffective: GoodWell-led: Good
  3. October 2025

    Registered with the Care Quality Commission on 8 October 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

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Care at home

62 live-in carers within about an hour of Derbyshire

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.

Ernest C.
1 review
From £1,096 a week, 18 years caring
Based about 20 minutes from Derbyshire
Stephanie S.
2 reviews
From £1,155 a week, 15 years caring
Based about 27 minutes from Derbyshire. Can care for a couple
Nontando S.
1 review
From £1,204 a week, 18 years caring
Based about 37 minutes from Derbyshire. Can care for a couple
Adetumi B.
1 review
From £1,236 a week, 2 years caring
Based about 39 minutes from Derbyshire. Can care for a couple
“Ernest is an amazing professional carer who delivers care from the heart.”
Melanie B., about Ernest C.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Sarah Y., about Dawn Z.
See live-in carers near DerbyshireProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.